VP; Digital Account Opening Product Manager X-Lob Risk & Controls - Columbus, OH

Jpmorgan Chase & Co. Columbus , OH 43216

Posted 2 months ago

VP; Digital Account Opening Product Manager x-LOB Risk & Controls - Columbus, OH

Req #: 190088269

Location: Columbus, OH, US

Job Category: Digital

Job Description:

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal. Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Digital Account Opening / Originations (DAO) is the first Digital touchpoint many of our customers will have with Chase. The DAO team owns and drives the end-to-end digital origination experience for Chase across all of Chase's lines of business, from consumer to card to lending. Our efforts help further Chase's evolving multi-channel experience: enabling customers to shop, apply, and set up their products and services easily wherever they are and however they choose.

Job Description

We are seeking an exceptional Strategy leader to join our Risk & Controls team. The mandate of the Risk& Controls team is to:

Translate the goals of the lines-of-business to actionable digital product and ensuring that the end product is compliant with Risk and Compliance regulations.

Work with technology to build x-LOB solutions for DAO products

Work with Risk and Compliance SME's to come up with new solutions to protect customers.

We are seeking an exceptional Strategy leader to join our Risk & Controls team. The mandate of the Risk& Controls team is to:

  • Translate the goals of the lines-of-business to actionable digital product and ensuring that the end product is compliant with Risk and Compliance regulations.

  • Work with technology to build x-LOB solutions for DAO products

  • Work with Risk and Compliance SME's to come up with new solutions to protect customers.

  • Manage business planning and reporting for efficient and effective program delivery

Specifically, the focus of this role will be on ensuring we build platform x-LOB features to protect our customers but also ensuring customer experience is not compromised. The Vice-President of Risk& Controls will be responsible for maintaining our strategic vision, crafting program and platform strategy, setting priorities, and developing performance objectives. In doing so, the candidate will partner deeply with not only DAO leadership and product owners, but also with strategy leads across CCB lines of business.

Key Responsibilities include supporting:

  • Be the expert in relevant market, product, competitive, and consumer insights

  • Be the owner and evangelist of DAO's vision and mission

  • Develop unifying DAO program strategy and supporting platform strategy; strategy must further overall platform growth, as well as promote line-of-business goals and strategies in risk and controls.

  • Align and re-inforce strategy with performance management framework / KPIs and targets

  • Partner with Risk and compliance team to develop and implement structured platform capabilities for DAO

  • Partner with area product owners on technology, innovation, and capabilities strategy

  • Work with lines-of-business and analytics partners to deliver customer learnings and insights

  • Clearly articulate strategy to senior leaders and stakeholders in order to: influence, gain buy-in, and communicate performance

  • Collaborate with Finance on business reporting, as relevant


  • 10+ years of experience, including time at a management consulting firm or in corporate strategy at a large company

  • Experience in Product role working with Compliance and Risk groups is preferred

  • World-class written and verbal communication skills with experience writing executive-level communications and presentations

  • Strong expertise in business strategy, strategic frameworks, qualitative and quantitative analysis

  • Strong inter-personal skill and building relationships is a must.

  • Team player with great interpersonal skills; high EQ is a must

  • Excellent organizational, multitasking and prioritizing skills

  • Excessive attention to detail

  • Minimum Bachelors required

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VP; Digital Account Opening Product Manager X-Lob Risk & Controls - Columbus, OH

Jpmorgan Chase & Co.