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VP, Customer Team Leader - Walmart Maybelline Garnier Essie

Expired Job

L'oreal Bentonville , AR 72716

Posted 4 weeks ago

Title: Customer Business VP

Team: Brand Sales Maybelline Garnier essie

Reports to: Brand Sales SVP Maybelline Garnier essie

Mission and defining characteristics:

  • Key field customer representative; strong relationships with key customer stakeholders

  • Significant responsibility to lead, develop, and inspire best-in-class account team

  • Strategic leader for opportunity maximization at customer with an omni-channel view

  • Full responsibility for Brand results at customer

Main tasks:

Customer Insider

  • Represent Brand and lead Brand relationship for customer and relevant stakeholders to be their key partner (e.g., Head of Beauty)

  • Build strong relationships with key customer stakeholders as credible business partner: senior, empowered, reliable, and helpful

  • Gain comprehensive knowledge of customer strategic objectives, priorities, shoppers, decision-making process, and KPIs

  • Core leader within the multifunctional team to drive engagement with the customer and own all commercial fundamentals (incl. supply chain and in-store execution etc.) that align with customer

Team Leader

  • Lead Brand sales team and drive coordination of support functions to deliver on cross-functional goals (e.g., eNam, In-store execution)
  • Coach and train Brand NAMs, CDMs and support functions within the multi-functional teams and focus on their development plans and encouraging teamwork

Account Strategist

  • Drive growth with customer and maximize Brand's strategic opportunities through shopper insights and a beauty/category view of the customer's omni-channel strategy (in collaboration with eNAM and eComm Channel VP as appropriate)

  • Develop and execute customer strategy for Brand growth with SVP and in alignment with BBD's channel strategy

  • Lead selling through shopper insights and CRM opportunities

  • Develop and negotiate JBPs


  • Own Customer P&L for Brand sales, shipments and profitability for brick and mortar and online

  • Track Customer's business and their own Brand sales and forecasting to proactively address demand and gaps and to drive consumption

  • Responsible for managing Brand trade budget at the customer level

Main interfaces:

  • Brand Sales SVP

  • Sales team: NAMs/CDMs/BAs

  • Multifunctional team support: eNAM, In-store execution, Customer Marketing, Shopper Insights, ACMs, Supply, Finance

  • BBD

  • Beauty head account SVPs and buyers

Measures of success:

  • Deliver sales target and brand sales fundamentals, including sell in/sell out, customer contribution, net profit, OTIF, retail execution, distribution points, promo ROI in a sustainable way

  • 12 -18 month growth horizon

  • Forecast accuracy

  • eComm penetration for category and acct

  • Multifunctional team performance

  • Talent development

  • Team 360 feedback

  • Advantage/ Kantar scores

  • Retailer scorecard


  • Exceptional track record of account relationship management

  • Interact effectively, including solid negotiation skills

  • Demonstrated analytical approach to business management

  • Ability to influence other functions and drive coordination across groups (even without reporting lines)

  • Ability to make decisions inline with commercial fundamentals and maximize P&L

  • Effective in motivating and developing talent

  • 10-15 years of CPG sales experience with demonstrated sales results and experience leading multi-functional teams

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.

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VP, Customer Team Leader - Walmart Maybelline Garnier Essie

Expired Job