VP, Commercial Loan Operations Manager

About CFBank:

We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we've been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.

About the role:

The Vice President, Commercial Loan Operations Manager provides oversight of all Commercial Loan Operations and ensures departmental success. This position will provide oversight to ensure timely and accurate commercial loan reporting, balancing, disbursing, processing, documentation, and servicing which supports all commercial loan activity. This is a leadership role that ensures all departmental goals are met and reports directly to the C-suite.

What you'll do:

• Develop, Implement, and update policies and procedures to optimize efficiency.

• Manage daily operations related to Commercial Lending, new loan origination, and ongoing portfolio servicing.

• Provide continuous communication both internally and externally to ensure consistent quality of work, including continual review and audit of functions and procedures, making suggestions for improvements and potential efficiencies.

• Coordinate commercial loan closing processes including document preparation, communication with counsel, and collection of all regulatory information before loan origination and funding.

• Respond to various internal and external inquiries, including examiners and vendors, answering questions, providing documentation, explaining procedures, interpreting policy, resolving discrepancies, and handling complex problems.

• Perform a variety of special projects including but not limited to packaging loans; documentation and proofing; and preparation of recordable documents as required by loan terms.

• Perform loan servicing including but not limited to loan setup on in-house systems, tracking, review of documentation, collection of follow-up documentation, transaction processing, error resolution, indexing, and imaging of electronic records.

• Track and perform payment and rate changes and other ongoing maintenance and updates to commercial loans such as converting construction loans to permanent loans on schedule, loan modification, contact information updates, and annual review information.

• Maintain expert knowledge in commercial loan quality control before origination and after commencement.

• Conduct annual ongoing performance and development conversations with the team.

• Assist the commercial operations team in multiple areas, as needed, to ensure departmental success.

Desired Qualifications:

• Leadership: Extensive background in people leadership and process improvement experience is required. The ability to empower the team and prioritize multiple tasks is imperative. At least 5 years of direct experience or a combination of experience and education in this role is preferred to be successful.

• Experience and Knowledge: Experience in commercial banking with an extensive background in commercial document preparation and review is required. Strong working knowledge and experience with programs such as FIS/Horizon, Word, Excel, LaserPro, and exception-tracking systems.

• Note: Exact title is negotiable and will be appropriate for the candidate, such as SVP or Director designation.

What We Offer:

• Competitive compensation package including annual bonus opportunity that includes both cash and stock ownership

• Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.

• Professional development opportunities including educational/training opportunities

• "Accelerated" 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3 year vesting

• Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)

• Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources

• One of the most collaborative environments you'll find, with a team of hard-working mutually invested professionals who are excited about shared success