VP, Client Services

Cline Davis & Mann, Inc. New York , NY 10007

Posted 2 weeks ago


Vice President, Client Services - HCG

The Vice President, Client Services will function as the lead for a group of accounts. Your team will include cross-functional colleagues and direct reports, with clear alignment and partnership between Client Services, Scientific Services, Creative, Finance and Digital groups.

The role will include active participation in weekly client calls, strategic and tactical planning sessions with client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals and budget management. You will function as a dynamic leader for the company, representing our agency as the primary client lead and managing a cross-functional internal staff for the execution of multiple initiatives.

You will represent for the client the strategic vision and cohesion needed to help them achieve their business imperatives. Additionally, your ideas and contributions will play a meaningful role in defining the identity of the Company to the client and will drive organic growth for our agency.

You will also play an active role in our company's strategic growth plan, including new business identification and pitch efforts, as well as resource allocations that enhance the Company's success. You will participate in strategic partnerships with sister agencies for the advancement of Healthcare Consultancy Group (HCG), our parent company, as a whole. And you will play an active role as a coach and mentor to junior colleagues to secure their professional growth and enable the Company to continue to promote from within and retain key talent.

What You Will Do:

  • Lead the development, communication, and implementation of effective growth strategies and processes across agencies to align and advance strategic interests

  • Be an HCG ambassador engaged in broader thinking, who recommends and leads internal meetings/training/task forces to better entire agency and drive client business

  • Own business component, strategic, and financial relationships across clients and be held responsible for external/internal relationships and resolutions

  • Proactively and continuously propose new business and new ideas to clients to expand business offerings

  • Perform overall account analysis and act to enhance profitability through operational changes, staffing changes, client renegotiations

  • Proactively and independently own P&L, revenues, OEs, profitability, and growth of accounts

  • Direct and manage account staff, overseeing execution of all account initiatives from inception through completion

  • In partnership with HR, own full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development


  • 8+ years of medical communication or clinician-focused healthcare marketing agency-side experience

  • Appreciation for and willingness to travel

  • Strategic acumen and consultative client management experience

  • Previous success leading client business coupled with the experience of encouraging and supporting direct reports


  • A competitive compensation package

  • Paid annual vacation, holiday and sick time off

  • Comprehensive health plans, including medical, dental and vision

  • Competitive 401(k) investment options

  • Employee stock purchase plan

  • Life insurance

  • Commuter benefits

  • Employee referral awards

  • Employee Assistance Program

  • Tuition reimbursement

  • Training and mentoring opportunities through programs such as Omnicom University, led by international influencers and Harvard Business School professors

  • Retail and entertainment discounts and benefits available

  • A rewarding workplace and a fun team environment

The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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VP, Client Services

Cline Davis & Mann, Inc.