VP, Chief Nursing Officer - Greater Heights

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

This position serves the organization as its Chief Nursing Officer and is accountable for the effective management and oversight of all nursing functions and patient care practices within a specific Memorial Hermann Hospital. Incumbents are accountable for direction and decision-making, financial performance, compliance with regulatory standards (national, state, and local), patient satisfaction, patient safety, quality of patient care, productivity and promotion of Partners-in-Caring. Additionally, this position is responsible for promoting positive relationships with medical staff and other hospital departments/personnel. The incumbent assumes this responsibility along with the Hospital COO and CFO in the absence of the Hospital CEO. Finally, the incumbent participates in system-wide initiatives to promote efficiencies and cooperation across system divisions.

Job Description

Minimum Qualifications

Education: Master's degree in an applicable area of study is required. If Master's degree is not in Nursing, a Bachelor's degree or Doctoral degree in Nursing is required.

License/Certifications: Licensed as a Registered Nurse in the State of Texas

Experience / Knowledge / Skills:

• 12 years of progressive nursing experience required

• Eight (8) years of management/leadership experience required

Principal Accountabilities

Partners-in-Caring

• Demonstrates commitment to the Partners-in-Caring philosophy and the Memorial Hermann behavioral expectations in all interactions and in performing all job duties.

• Serves as a positive role model to others at all levels of the organization, and ensures compliance with the Partners-in-Caring philosophy.

Personnel Management

• Acts as a resource and advisor to directors, managers and supervisors; assists with planning, organizing and directing patient care.

• Evaluates his/her own performance based on professional practice standards, relevant regulations and organizational criteria.

• Maintains current knowledge in administrative practices. Remains visible and available for consultation as needed (i.e. staffing, employee satisfaction, turnover rate, competent staff and team).

Financial Management

• Coordinates and directs budget preparation for achievement of financial and operational goals for the hospital and for the division of nursing.

• Assures operations of areas of accountability meet or exceed budget projects.

Customer Service

• Ensures operations of areas of accountability meet or exceed customer and physician satisfaction.

• Ensures that personnel will adhere to the Memorial Hermann Behavioral Expectations; reviews opinion surveys and comments/complaints and summaries to identify opportunities to improve patient services and to resolve problems; maintains a high reputation for both the department and the hospital.

Strategic Planning

• Develops, maintains and evaluates organizational systems that support the implementation of strategic plans for the hospital and for the division of nursing.

• Evaluates organizational systems to facilitate the delivery of nursing care. Stays up-to-date on new developments in healthcare and looks for business development areas as well as for opportunities for new patient care services.

Medical Staff Relations