Responsible to lead Synchrony's Business Continuity Management program, helping the company adequately prepare to contend with critical business disruptions in an increasingly complex world. The position holder will build strong relationships across the company and secure organizational commitment for continued strategic and tactical support for the program. The ideal candidate will be an expert in their field, with a proven ability to build and implement best practice Business Continuity Management programs within large and complex enterprises.
Define the strategic direction for Business Continuity for the company. Develop, implement, and continuously optimize a risk-based global Business Continuity Management Program. Leverage industry best practices and apply them in a way that will be successful for the SYF environment
Drive consistent program development and execution across functionally aligned business continuity teams. Understand the risk and impact, and drive the development of robust business recovery and continuity plans.
Build relationships with functional leaders across the enterprise and collect stakeholder requirements
Recruit, inspire, manage, and lead a global team of dedicated Business Continuity Management professionals
Plan and manage a roster of business, function and company-wide resiliency tests and exercises to ensure robustness of the Business Continuity Management program
Establish and implement a maturity model to assess the successful adoption and effectiveness of the Business Continuity Management program. Develop multi-year roadmap to drive BCM maturity, a strong quality framework and continuous improvement
Develop and implement business continuity program standards for business impact analysis, risk assessment, plan development, testing, exercises, reviews, and training consistent with regulatory guidance
Collaborate with colleagues in the Disaster Recovery and Crisis Management provide a comprehensive robust resilience program
Establish sound governance processes, policies, procedures, and best practices to keep all Business Continuity Program components aligned, current, relevant, actionable, and auditable
Develop and deepen business continuity understanding and appreciation within business functions
Manage 3rd party involvement in the BCM program including reviews of recovery capability, planning, testing and acceptance of deliverables
Communicate program status, activities, recovery gaps, and other issues
Drive prioritization of application recovery by communicating recovery capability and limitations in partnership with Technology Disaster Recovery team
Collaborate with Service Delivery, Crisis Management and Information Security teams to develop integrated processes, robust communications and integrated exercises/tests
Review program strategy and deliverables with regulators and the various lines of defense to ensure compliance
Drive efficient and effective usage of BCM Tools and integration with other tools as necessary
Further mature and implement a comprehensive training and awareness campaign for the Business Continuity Management Program
Develop and drive key metrics to provide line of sight to BC performance
Perform other duties and/or special projects as assigned
Bachelor's Degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience.
Minimum of 5 years of experience with successful execution of implementing and managing a formal Business Continuity Planning program including knowledge of business continuity planning, crisis management, risk assessments, business impact analysis, vendor continuity, technology and testing
Minimum of 5 years of with demonstrated knowledge of regulatory and compliance requirements impacting the financial services industry
Minimum of 5 years of experience managing a team
Strong leadership skills and an ability to work in a cross functional environment and with all levels of the organization
Ability to lead, mentor and train staff
Strong interpersonal, oral, and written communication skills
Strong project management and execution skills
Excellent analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
Broad understanding of the Banking/Lending processes and industry
Experience presenting to senior leaders and regulatory examiners
Experience with business continuity programs and planning systems
Certified either by the DRII (ABCP or higher), the BCI (CBCI or higher) or equivalent experience
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am 5pm Monday to Friday, Central Standard Time.
The salary range for this position is 115,000.00 - 230,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
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