Volunteer Program Coordinator

Job Summary:#The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs.

Essential Functions:

Works with Volunteer Program Manager to identify and recruit patient care volunteers. Arranges for volunteers for every appropriate patient; ensures volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record. Contacts patients and families as needed and develops and updates documents. Maintains volunteer plan of care in electronic medical record Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality. Ensures all volunteer standards comply with State and Federal regulations. Participates in quality improvement initiatives. Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Service Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff. Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities. Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc. Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes. Projects future needs through ongoing assessments and develops plans to meet those needs. Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement. Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation. Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. Acts as liaison between NorthStar Care Community, community and other hospice programs. Upholds and adheres to organizational Code of Conduct, policies, procedures, protocols, policies and all regulatory and legal requirements. Adheres to C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: Associate#s degree required. Bachelor#s degree preferred.# Two (2) to five (5) years# work experience with increasing level of responsibility required.# Previous experience in training, coordinating and scheduling paid or unpaid staff preferred.# Work experience in a healthcare and/or hospice setting preferred. Ability to effectively communicate in both internal and external relationships. # Demonstrated experience in public speaking. Demonstrated knowledge of community resources related community outreach and volunteer services. Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team. Ability to use technology (hardware and software) NorthStar Care Community requires. Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality The physical demands of the position include:# vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. Proof of current tuberculin testing required; will not be allowed patient contact until tuberculin clearance is documented. Must have reliable transportation. Must be eligible to work in the United States. # #

Job Summary: The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs.

Essential Functions:

• Works with Volunteer Program Manager to identify and recruit patient care volunteers.

• Arranges for volunteers for every appropriate patient; ensures volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record.

• Contacts patients and families as needed and develops and updates documents.

• Maintains volunteer plan of care in electronic medical record

• Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality.

• Ensures all volunteer standards comply with State and Federal regulations.

• Participates in quality improvement initiatives.

• Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Service Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff.

• Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities.

• Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc.

• Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes.

• Projects future needs through ongoing assessments and develops plans to meet those needs.

• Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement.

• Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation.

• Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.

• Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.

• Acts as liaison between NorthStar Care Community, community and other hospice programs.

• Upholds and adheres to organizational Code of Conduct, policies, procedures, protocols, policies and all regulatory and legal requirements.

• Adheres to C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy.

Qualifications:

• Associate's degree required. Bachelor's degree preferred. Two (2) to five (5) years' work experience with increasing level of responsibility required.

• Previous experience in training, coordinating and scheduling paid or unpaid staff preferred. Work experience in a healthcare and/or hospice setting preferred.

• Ability to effectively communicate in both internal and external relationships.

• Demonstrated experience in public speaking.

• Demonstrated knowledge of community resources related community outreach and volunteer services.

• Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team.

• Ability to use technology (hardware and software) NorthStar Care Community requires.

• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality

• The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.

• Proof of current tuberculin testing required; will not be allowed patient contact until tuberculin clearance is documented.

• Must have reliable transportation.

• Must be eligible to work in the United States.