Volunteer Coordinator

University Of Michigan Ann Arbor , MI 48103

Posted 2 months ago

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

Note: This position may be under-filled at a lower classification depending on the qualifications of the selected candidate.

Volunteer Services provides volunteers across Michigan Medicine who support indirect (non-medical) care and assistance in sustaining and bolstering patient care, the patient and family experience and research. Several thousand volunteers are routinely onboarded, processed, oriented, and trained each year to serve in over 600 placements throughout the health system.

Responsibilities*

  • Recruit, interview, place and orient 600+ new volunteers per year. Maintain volunteer registration and certifications; communicate with, respond to and provide support to volunteers. Address compliance issues with volunteers and supervisors. Conduct Teen Program to recruit, train, and place high school teen (ages 16-18) volunteers during the summer.

  • Complete Annual Update appointments for every returning volunteer. Conduct three one-month long "Grace Periods" each year to renew and/or change placements for 1,200 returning volunteers.

  • Coordinate with 300+ Volunteer Placement Supervisors regarding volunteers placed on their units and ensure unit training is completed. Provide volunteer schedules for Placement Supervisors. Provide guidance and support in response to requests for volunteers from Michigan Medicine departments; establish new and update existing placement profiles (volunteer job descriptions).

  • Serve on Volunteer Recognition Committee. Maintain volunteer records in VSysOne database. Provide support for onboarding/updating 1,000+ Pre-Approved volunteers yearly, mostly in research.

  • Supervise volunteers in the following roles: Therapaws, hospitality cart, library cart, Mennonite volunteers, and others. Support managing uniform inventory, data entering volunteer hours, exporting reports from the database, updating volunteer manuals and orientation information.

  • Additional duties as assigned that support program growth and sustainability

Required Qualifications*

  • Administrative Specialist Senior

  • Bachelor's degree in Public Administration, Healthcare, Business or similar field and 5 years of related experience

  • Administrative Specialist Intermediate

  • Bachelor's degree in Public Administration, Healthcare, Business or similar field and 3 years of related experience

  • Demonstrated excellence interpersonal and organizational skills

  • Demonstrated excellence in oral and written communication skills

  • Ability to thrive in a high energy, active work environment

  • Demonstrated proficiency with Microsoft Office applications (Word, Excel, PowerPoint)

  • Demonstrated previous experience with web-based data systems

  • Self-motivated and independent yet works well with a team

  • Demonstrated previous experience recruiting, screening and supervising volunteers in either a hospital/health system, non-profit or community-based organization

  • Flexible and adaptable

  • Previous experience engaging across diverse age, cultural, and demographic backgrounds

Desired Qualifications*

  • Master's degree preferred

  • Previous experience facilitating or training groups

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint

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Volunteer Coordinator

University Of Michigan