This position is open to Alaska Residents only.
Please check ourresidency definitionto determine if you qualify.
What you will be doing:
The Medicare Information Office provides group education and individual counseling to Medicare Beneficiaries and their caregivers on Medicare, Fraud and Abuse, and programs which may help individuals with limited income and resources. As the Volunteer Coordinator you will provide a full-range of Medicare Education and Counseling to volunteers and partner agencies. This position plays a vital role in the organizations ability to provide Medicare counseling throughout the entire state of Alaska through a volunteer workforce.
Our organization, mission, and culture:
MISSION:Senior and Disabilities Services promotes health, well being and safety for individuals with disabilities, seniors and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice and dignity.
The goal of Alaska Medicare Information Office is to counsel, educate, and empower Alaskans to make informed Medicare and other health insurance-related decisions. The Volunteer Coordinator position would be responsible for recruiting, training, and retaining Volunteer Medicare Counselors
The benefits of joining our team:
This position is part of an amazing team with opportunities to make a positive impact for our Alaskan Senior and Disabled Beneficiaries, their caregiver, and family members by coordinating a cadre of trained Volunteer Medicare Counselors who can help with the in-depth counseling and education on Medicare.
The working environment you can expect:
Our work environment is fast paced, challenging, and requires the ability to work independently and collaboratively. The Volunteer Coordinator will become a Certified Medicare Counselor, providing one on one unbiased and authoritative information in person, over the phone, or by email.
Providing information and assist in Medicare enrollment, coverage benefits, and supplemental insurance. Answer inquiries and solves problems for Medicare Beneficiaries and providers on Coordination of Benefits, Appeals, and Equitable Relief. The Volunteer Coordinator will setup education and training events for volunteers, ensuring volunteers are providing authoritative and accurate Medicare Information.
Who we are looking for:
To be successful in the position a candidate will need the following core competencies:
Analytical/Assessment: Uses information technology in accessing, collecting, analyzing, using, maintaining, and disseminating data and information.
Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
A cover letter is NOT required for this position. Your complete application, including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
To view the general description and example of duties for an Project Assistant please go to the following link:https://www.governmentjobs.com/careers/Alaska/classspecs
A bachelor's degree from an accredited college or university in any field.
One year of technical experience where the primary purpose of the job is to perform research and/or data interpretation and apply and disseminate technical, statutory and regulatory requirements for agency use or to the public.
One year of technical experience in community development, research, social services, economics, public administration, planning, or a closely related field.
Five years in any combination of post-secondary education and technical experience where the primary purpose of the job is to perform research and/or data analysis, interpret, explain, and apply statutory and regulatory requirements, and disseminate technical information for agency use or to the public. (3 semester or 4 quarter hours of post-secondary education are equal to one month of experience).
Additional Required Information
At time of interview applicant is requested submit:
Two (2) performance evaluations from previous employers, if available.
Three (3) names & phone number of professional references.
Mayrequire periodic travel within the State (normally 5-6 trips for outreach and education a year).
Mayrequire travel outside of the State for grant conferences and trainings (normally 1-2 times per year).
Please read the below information carefully. This applies to your application submission.
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience.
Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met.
Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position.
This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:
P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to firstname.lastname@example.org.
For applicant password assistance please visit:https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position please contact the hiring manager at:
Name:Dana Norwood, Program Coordinator
State Of Alaska