Volunteer Coordinator

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Family and Community Engagement (FACE) department partners with parents/guardians, educators, local businesses, churches, community organizations, and other stakeholders to strengthen the connections between our schools and our communities and improve educational outcomes for all students. Family and Community Engagement (FACE2) empowers parents/guardians to be active stewards of their child's educational process and facilitates family and community participation in their school community through outreach, events, educational opportunities, and community and faith-based partnerships. Volunteer Programs offer parents and community members opportunities to engage with their local school and support student learning. These experiences are mutually rewarding to students, parents, partners, and schools.

Job Summary:

The Volunteer Coordinator (FACE) reports to and supports the Volunteer Program Manager in the implementation of all phases of the programs including the application process, data management, communications, and support and maintenance of relationships with multiple external organizations.

The Volunteer Coordinator (FACE) will be held accountable for the following responsibilities:

• Supports the implementation and strategy of the District's Volunteer program.
• Enters, maintains, and reviews data regarding volunteer status, participation, and program effectiveness.
• Ensures volunteers and programs in schools are entered and managed appropriately through District spreadsheets and systems (E.g., Civicore, Online Data Acquisition (ODA), etc.)
• Ensures that all required background checks have been vetted and cleared before entering in or on school premises.
• Communicates with internal departments and external constituencies to ensure efficiency and understanding of the volunteer program and processes.
• Supports the management of relationships with partnering organizations that supply volunteers to the District.
• Trains volunteer teams on relevant District policies, procedures, and best practices.
• Helps resolve escalated volunteer issues and aids in developing and communicating responses to policy and procedural inquiries.
• Other duties as assigned.

In order to be successful and achieve the above responsibilities, the Volunteer Coordinator (FACE) must possess the following qualifications:

Education Required:

• High school diploma or GED equivalent
• Bachelor's degree from an accredited college or university preferred

Experience Required:

• Minimum of three (3) years of experience engaging community-based organizations and participating in communications with diverse stakeholders is required.

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills and interpersonal skills.
• Ability to build and maintain trust with internal departments, as well as volunteers and community partners.
• Strong critical thinking, organizational, and time management skills.
• Strong Microsoft Office (Word, PowerPoint, Excel, etc.) and Google Suite skills.
• Strong data entry and spreadsheet management skills.
• Ability to quickly learn and leverage a variety of software and systems.
• Ability to quickly assess a problem/question and decide the level of importance and if a higher-level intervention is necessary.
• Ability to multitask.
• Must be able to successfully complete required District training, including Title IX policies training.

Other Requirements:

• Must be available to work evenings and weekends.

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.
• Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. "Up-to-date" on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters.

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