Voluntary Services Assistant

Department Of Veterans Affairs Nashville , TN 37201

Posted 3 days ago

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Duties

Summary

The Voluntary Service Assistant works in the Voluntary Service office and front desk of the hospital assisting the Voluntary Service Officer in ensuring the Tennessee Valley Healthcare System is able to recruit, supervise and train volunteers. The incumbent participates in the development of corporate sponsorship and the Patient Transportation Program, responds to patient questions, provides administrative support to the section.

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Responsibilities

  • Provides general administrative support related to employees, patients, and volunteers; respond to written and verbal inquiries from patients, visitors, etc., regarding the services, policies, etc.,

  • Responsible for training clerical volunteers to include orienting volunteers to Medical Center privacy, infection control, security awareness, fire and safety, and Health Insurance Portability and Accountability Act (HIPPA) policies

  • Prepare meeting minutes, responses to congressional inquiries, etc.,

  • Provides resource & data management (volunteer hours and incoming donations) analysis for the Service Chief

Work Schedule: Monday through Friday; 8:00am until 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Assistant/PD07534A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Travel Required

Not required

Supervisory status

No

Promotion Potential

None

  • Job family (Series)

0303 Miscellaneous Clerk And Assistant

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  • Assistants, Office

  • Office Assistants

  • Requirements

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Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/27/2021.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Utilizing a variety of office automation software in preparing memorandums and other written correspondence; Collecting, analyzing data then preparing reports and metrics; Interviewing people and assigning work assignments; Managing monies, vouchers, monetary assets; Preparing and editing newsletters; Managing a suspense system, organizational records, logbooks; Issuing and tracking receipts for accountable items; Scheduling organizational meetings. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Bachelor's degree. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond .

You will be rated on the following Competencies for this position:

  • Technical Competence

  • Administrative Management

  • Database Administration

  • Customer Service

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:The work involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated and ventilated.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

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Voluntary Services Assistant

Department Of Veterans Affairs