Voluntary Benefits Sr. Analyst

Solekai Systems Corp San Francisco , CA 94118

Posted 2 months ago

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Visit us at www.accenture.com

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Voluntary Benefits Senior Analyst will provide voluntary benefit services including onboarding, enrollment, maintenance, off boarding, billing remittance, and claims management.

Key responsibilities will be as follows:

  • Leverage Accenture's health payor processes, best practices, and resources

  • Develop and manage internal and external customer relationships including situations in which no relationship previously existed

  • Perform simple to complex processes according to established business rules set by the client

  • Perform a range of tasks from complex to straightforward within the scope of the function

  • Assist in the identification, assessment and resolution of complex issues and problems

  • Decide within an available range of solutions/practices which are the most applicable

  • Seek advice and escalate issues when faced with tasks/problems outside normal scope of job

  • Assist supervisor with team activities including productivity reports and other operations related reports

  • Ensure that required service levels are met including turnaround time, productivity and accuracy

  • Make recommendations for quality and productivity improvements

  • Oversee and coordinate special projects as needed

Job Requirement:

Must be available for rotating schedule between 7 AM to 7 PM CT Monday-Friday


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Product Analyst / Product Manager

Federal Reserve Bank

Posted 2 days ago

VIEW JOBS 5/27/2020 12:00:00 AM 2020-08-25T00:00 Title: Sr. Product Analyst / Product Manager Location: San Francisco, CA, or Salt Lake City, UT The Federal Reserve Bank is looking for a motivated, hardworking and innovative Sr. Product Analyst / Product Manager to join the National Integration Services (NIS) team in our Salt Lake City branch. Who is NIS? We are the team delivering a portfolio of IT Products consisting of both mature and emerging data/application integration platforms architected to support the Fed's most important systems. We are a dynamic, highly-engaged team of people truly passionate about building the Bank of tomorrow on the best technology available. If you are a bit of an over-achiever, looking for groundbreaking work where you can develop your career in the Product Management arena, we could be the right place for you. To be successful on our team, you have strong time management and prioritization skills, truly excellent oral and written communication, and have confidence backed by experience to be a vocal leader. You should also bring experience leading or supporting products/services, as well as complex projects, to completion. Your day-to-day work will help ensure that product releases are delivered on-time and within budget, adhere to quality standards, and meet customer expectations and business needs. Your key area of focus will work with one or more products under our umbrella of integration platform solutions. You will work directly with critical payment offices, dynamic lines of business, as well as key cross-functional partners within the Fed's National IT team. You will collaborate heavily with Product Managers to improve customer experience/engagement, nurture the product backlog, serve as a liaison between product marketing and customers, and maintain ongoing customer-facing documentation, such as roadmaps and product guides. Highlights of responsibilities: * You will be responsible for customer onboarding and feature implementations, cross-functional communication, client engagement and critical partner management for the product. * You will participate in Product planning, especially interfacing with internal customers to identify value we can deliver, and translating that to user stories * You will help lead a Scrum team charged with developing value for a specific Product Line * You will oversee or participate in product related communications to various levels of stakeholders (from technical SMEs to executive teams) * You will progress and manage tasks and delivery across a complex matrix organization with many moving parts * Ensure cross-functional dependencies are identified to establish priorities and mitigate risks of delivery * Identify key opportunities for business or technical process improvement to increase operational efficiencies or reduce costs across the Federal Reserve System Qualifications: * Bachelor's degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience * For Sr. Product Analyst level, at least 3 years of Product/Project management experience with medium to complex Products/programs is required * Familiarity with Product Management practices. You should have participated in a team that has written, prioritized, and justified, then delivered on a Product Roadmap prior to applying to this role * Confirmed technical and business insight, and with the ability to communicate effectively, conduct meetings and deliver formal presentations * You should have participated in an Agile team using the Scrum methodology, as prescribed, prior to applying to this role * Strong analytical, teamwork, leadership, critical thinking, multitasking, and time management skills * Ability to influence successfully in a highly matrix or virtual organization * Some travel may be required Preferred: * Product Management certification, Scrum Product Owner, Scrum Product Master or similar training * Familiarity with application integration services such as: ESB, Messaging, File Transfer, APIs, Service Gateways/Registries, and iPaaS * Experience working with Agile development teams and tools * Familiarity with Microservices Architecture (MSA), and Cloud technologies are a plus Benefits: We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-tax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holiday's, Pet Insurance, Matching 401(k), and a great Pension. At the Federal Reserve Bank of San Francisco we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve. The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer. Federal Reserve Bank San Francisco CA

Voluntary Benefits Sr. Analyst

Solekai Systems Corp