Volkswagen Service Manager

Martin Automotive Group is seeking a Service Manager to join our team at our Volkswagen location. We are a world class dealer group that employs over 400 service and sales professionals. Our company thrives on the goal of professional growth through customer and employee satisfaction.

Responsibilities:

• Establish goals and objectives for the department and develop plans to meet them.

• Coordinate and administer an annual budget for the service department.

• Direct and schedule all activities of the service department employees.

• Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.

• Conduct monthly meeting with service department employees.

• Monitor service technician's payroll records and establish competitive compensation plans for service department employees.

• Establish and maintain positive relationships with customers to encourage repeat and referral business.

• Serve as liaison with factory representatives. Completion of manufacturer meeting notes.

• Marketing of service department through all available channels.

• Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.

• Follow up with customers on unsold repairs.

• Keep abreast of new equipment tools and systems available and recommend purchases. Monitor the location and care of shop tools.

• Perform quality checks on completed repairs.

• Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.

• Ensure that work areas and customer waiting areas are clean and comfortable.

• Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.

• Collect accounts receivable for service work.

• Follow up with parts department on part orders to ensure parts availability.

• Maintain and safeguard company assets (i.e. vehicles and equipment).

• Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.

• Any other duties as assigned.

• Five years of automotive in auto repair facility.

• Two years in a dealership setting

• Import experience preferred

• Dealer Track experience preferred, but not required

• Excellent communication and customer service skills with strong focus on CSI

• Strong computer & phone skills (Internet, MS Outlook, CRM)

• Current, valid driver's license, and clean MVR

• Medical, Dental, Vision, Life Insurance

• 401k

• Paid Holidays

• Weekly Paychecks