Mercy Health System Janesville , WI 53548
Posted 2 weeks ago
Overview
This individual will provide support for a large healthcare enterprise. The position requires recent, hands-on technical experience designing and supporting Unified Communications and Voice over IP (VoIP) telephony services. This individual will be responsible for the design, administration and maintenance of a large CISCO enterprise wide VoIP network. Working as a member of an Information Systems and telecommunications team
Responsibilities
Essential Duties and Responsibilities
Ability to design, configure, implement, troubleshoot and maintain voice and network equipment including Cisco routers, switches PCCE, Unity and Communications Manager
Troubleshooting and support of enterprise class IP based telecommunication systems and associated technologies including VoIP, CUCM, Cisco UCS, Cisco Expressway E/C, E911, carrier circuits including PRI and SIP
Oversee a variety of functions related to supporting IP Based telecommunication systems and associated technologies including VoIP CUCM, Cisco UCS, Cisco Expressway, E911, and carrier circuits including PRI, and SIP.
Ensure telecom systems and call flow is stable, secure and resilient to provide maximum uptime to our partners.
Provide monitoring of all telecom related devices to ensure best in class service.
Coordinate efforts with Local Exchange Carriers to provide stable, effective telecommunication, video conference provisioning and services.
Ensure availability of all network, voice, and collaboration resources which include routing/switching infrastructure WAN networks and wireless support.
Ensure availability of all network, voice, and collaboration resources which include routing/switching infrastructure WAN networks
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality
Service
Partnering
Cost
Education and Experience
High school diploma required.
Bachelor's degree in Computer Science or Management Information System or equivalent combination of education and experience required.
3-5 years total Cisco Voice experience (System administration and systems engineering) required.
Certification and Licensure
CCNA Voice/Collaboration certification is required or equivalent experience is required
Industry certifications (CCNP, CCIE, or other Cisco Voice, PCCE, or Collaboration certification) preferred
For those driving Mercyhealth vehicles:
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
Skills and Abilities
VoIP, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Packaged Contact Center Enterprise
Cisco Jabber, IM and Presence, Cisco Meeting Server, Cisco Expressway Servers and bridging technologies
VoIP and Video protocols: SIP, RTP, TLS, SCCP, H.323, H.264 and MGCP
Cisco ISR routers and analog gateways/routers
Call recording and reporting
Paging and Public-Address Systems
Strong troubleshooting ability.
Ability to reason and think logically
Ability to communicate clearly and concisely, both verbally and written.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
Level of Supervision
N/A
Supervises
N/A
Mercy Health System