CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world.
CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
The Voice Technician I should have a basic understanding of Voice Network functions such as SS7 signaling or SIP protocols for Soft Switch or Circuit Switch Voice Platforms. Performs tasks associated with the maintenance and installation and change of company voice network.
With a beginning level understanding of telecommunications, the Voice Technician 1 will be responsible for effective communication via phone, email and in system notes/orders. Have a working knowledge of Windows operating systems is expected.
Quickly learns to efficiently install, change and repair services on the network. Coordinate and perform low to mid-level migrations.
Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
Escalates, for higher order support, to technical leadership and Management.
Operate in multiple systems and databases as required.
Works with internal peer teams to assist with customer trouble resolution.
Knowledge, Skills or Abilities
0-2 years of college or technical school in electronics or telecommunications preferred
Entry level experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
Strong analytical skills
Strong verbal and written communication skills
Ability to effectively prioritize workload
Resourceful, innovative, and creative
Ability to work extra hours as needed
Work in a fast-paced and ever-changing 24x7 environment, work rotating shifts, weekends, and holidays
Must be willing to work on call via pager and/or cell phone, including weekends or holidays to support the operations staff
Associates or Equivalent
Alternate Location: US-Colorado-Broomfield; US-Ohio-Dublin; US-Oklahoma-Tulsa
Requisition # : 203173
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.