Voice Network Systems Support Analyst Iii* (County Promotional)

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Voice Network Systems Support Analyst III* (County Promotional)

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{ "@context" : "http://schema.org/", "@type" : "JobPosting", "title" : "Voice Network Systems Support Analyst III* (County Promotional)", "description" : "

This recruitment is only open to current County of San Bernardino, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in your work experience.

The Innovation and Technology Department is accepting applications for Voice Network Systems Support Analyst III* for the Telecommunication Services Division.

The position will be responsible to maintain the County's telecommunications networks. This is an advanced working level of the Systems Support Analyst series.

Incumbents in this position will analyze, evaluate, test, recommend, customize, and provide technical support for network hardware and software products. Incumbents will install and implement Cisco VoIP hardware and software; analyze Cisco network hardware and software historical data and traffic patterns to improve voice network performance; design network topology and work with staff to implement; develops and implements dialing and network routing strategy for the Cisco telephony platform. Incumbents in this position will execute VoIP network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recovery.

Incumbents will prepare and submit reports as required by management, analyze service levels, network capacity utilization, implement network and software changes/upgrades, and analyze Customer requirements and submit job quote requests to vendors. Incumbents will evaluate vendor quote requests for accuracy and submit to management for purchase approval, evaluate licensing needs and compliancy within Cisco and associated systems as well as train coworkers and subordinates on new and existing technologies.

• Official title is Systems Support Analyst III. For a comprehensive list of duties, refer to the job description for Systems Support Analyst III.

COMPETITIVE BENEFITS PACKAGE

Click the image below to learn more about our impressive traditional benefits!

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Candidate may be required to receive an updated background check and/or medical examination.

Availability:  Incumbents are subject to 24-hour call-back, evening, and weekend work.

Travel: Travel throughout the county may be required. Candidate must possess and maintain a valid California driver's license and proof of automobile insurance.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology , computer science, public or business administration, or a closely related field.

Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.

A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.

• AND -

REQUIRED EXPERIENCE:  Three (3) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks, including responsibility for installation, maintenance, repair, and/or upgrades.

Education Substitution: An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.

Experience and knowledge in Telephony and Data Infrastructures, Networking, Cisco UCS servers, VMWare, UCM and Unity Connection. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal, customer service and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

Application Procedure: Complete and submit the online employment application and supplemental questionnaire by the filing deadline.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

All communications regarding the