Voice Network Systems Support Analyst II* (County Promotional)

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Voice Network Systems Support Analyst II* (County Promotional)

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{ "@context" : "http://schema.org/", "@type" : "JobPosting", "title" : "Voice Network Systems Support Analyst II* (County Promotional)", "description" : "

This recruitment is only open to current County of San Bernardino, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in your work experience.

The Innovation and Technology Department  is accepting applications for Voice Network System Support Analyst II* for the Telecommunication Services Division. The position will be responsible to analyze, design, modify and maintain the County's telecommunications networks.

This is the fully qualified journey-level of the Systems Support Analyst series. Incumbents in this position will:

• Analyze, evaluate, test, recommend, customize and provide technical support for network hardware and software products

• Install and implement Cisco VoIP hardware and software; analyze network hardware and software historical data and traffic patterns to improve network performance

• Design network topology and work with staff to implement; develops and implements dialing and network routing strategy

• Execute VoIP network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recovery

•  Prepare and submit reports as required by management

• Analyze service levels, network capacity utilization, implement network and software changes/upgrades

• Analyze Customer requirements and submit job quote requests to vendors

• Evaluate vendor quote requests for accuracy and submit to management for purchase approval

• Train coworkers and subordinates on new and existing technologies

• Evaluate licensing needs and compliancy within Cisco, Nortel and associated systems

• Official title: System Support Analyst II. For a comprehensive list of duties please see the job description for System Support Analyst II.

COMPETITIVE BENEFITS PACKAGE

Click the image below to learn more about our impressive traditional benefits!

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Candidate may be required to receive an updated background check and/or medical examination.

Availability:  Incumbents are subject to 24-hour call-back, evening, and weekend work.

Travel: Travel throughout the county may be required. A valid California Class C driver license and proof of automobile liability insurance must be maintained for the individual providing the transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field.

Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable.

A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.

• AND -

REQUIRED EXPERIENCE:  A minimum of two (2) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades.

Education Substitution:  An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.

Experience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM and Unity Connection, Networking, Avaya PBX and Call Pilot. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

Application Procedure: Complete and submit the online employment application and supplemental questionnaire by the filing deadline.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

All communications regarding the