Networking Bellevue , WA 98004
Title : Voice Engineer
Provides support for PBX and network items related to voice.
Included in design & route plan with PBX vendors, cut-overs, updates, issue resolution.
Cisco PBX mainly Avaya E911 using West
The Sr. Maintenance Engineer is responsible for Patch Management, Sparing, Diagnosing, resolving Complex Troubles, software input definition for routine changes, tools support, major installation test and acceptance and scheduling of resources to achieve Break/Fix, and Release Management objectives.
The ME also develops and disseminates product information to the appropriate Operations entities in support of release management as well as directing and leading Release Management activities for voice products. General area of responsibility: ITILv3 Service Operations.
Each month, deliverables will be based on the following workload estimates:
o 40% Daily Tasks to work on existing systems manage group expectations and build reporting.
o 40% Break/Fix items.
o 10% Special Projects as assigned
o 10% Reporting.