Voice Architect

Univision Communications Inc. Miami , FL 33196

Posted 2 months ago

Univision is seeking an experienced Voice Architect based in our Miami offices. This highly technology focused role will have key design contributions to our communications infrastructure. The Telecom and Unified Communications Architect's responsibility is to plan, develop, and configure the Company's telecommunications and Unified Communications (UC) infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, voicemail, video conferencing, and UC environments. The person will also analyze telecommunications services to ensure service requests are aligned with the needs of the business.

Job Responsibilities

  • Design, develop, implement, and test disaster recovery plans to detect faults, minimize malfunctions and downtime, and back-up systems.

  • Remain current on new products, services, protocols, and standards in support of telecom and collaboration systems development and equipment procurement.

  • Review opportunities for system optimization or remediation, make recommendations, and execute them as required.

  • Manage and administer telecommunications infrastructure and associated software, including Cisco Unified Communications Manager, Unity voicemail, Contact Center Express, SIP trunks, CUBE, voice gateways, collaboration/WebEx and video conferencing systems.

  • Manage complex move/add/change/disconnect requests and user incidents.

  • Oversee 3rd party managed service providers and telecom vendors

  • Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation.

  • Generate telecommunications usage and inventory reports.

  • Interact with technical staff to ensure the safe and proper installation of cabling, wiring, and other telecommunications hardware.

  • Work with and lead partners, vendors, and other entities as needed.

  • Create, support, and maintain reports and automation scripts.

  • Provide tier 3 on-call technical support.

Required Skills & Experience

  • College diploma or university degree in a related field and/or equivalent work experience.

  • Cisco Certified CCIE (or equivalent knowledge and experience) in Voice/Collaboration

  • Advanced technical knowledge of the Cisco Unified Communications Suite including:

  • Unified Communications Manager (CUCM) routing, call control, and media resources

  • Cisco CUBE configuration including dial peers, URI dial peers, carrier SIP trunking and translations.

  • Voice gateways including DSP's, PRI's, dial peers, hunting, translations, and caller ID manipulation

  • Complex dial plan management

  • CUCM best practices for dial plan, line and device configuration

  • CUCM hunt groups, partitions and search spaces; including how to apply them in different scenarios

  • Troubleshoot complex call flow between endpoints

  • Capture, read and decipher SIP signaling communication between devices

  • Strong working knowledge of:

  • Cisco Unity Connection

  • Cisco Contact Center Express

  • VMware ESXi

  • Cisco UCS hardware platforms, including Cisco CIMC

  • Cisco Expressway including routing/search rules, MRA and Jabber

  • Cisco Telepresence Management and Meeting Server

  • Ability to troubleshoot H.323/SIP/TIP video call routing and signaling.

  • Carrier SIP, AT&T BVOIP preferred

  • ITIL service management framework and practices

  • Working technical knowledge of current telecommunications practices, protocols, and principles, including legacy PRI, T1, and 1FB.

  • Adept at reading, writing, and interpreting technical documentation and procedure manuals.

  • Experience managing external managed service providers and telecom vendors.

Eligibility Requirements

  • Must be willing to work from office in Miami, FL office

  • Employment/education will be verified

  • Must have unrestricted authorization to work in the United States

Univision is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Voice Architect

Univision Communications Inc.