Voice Activations Representative

General Summary of Position:

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.

Duties and Responsibilities:

• Use internal system to run through activation queue
• Assist technicians and customers on the phone
• Handle escalation support for voice product activations both internally and to customers
• Troubleshoot services and devices in the field with customers and technicians
• Update configurations and/or order details to create successful turn up of services for customer
• Reconfigure Routers or equipment
• Required Qualifications:
• Technical background or desire to grow in technical field
• Strong organizational skills
• Ability to work independently and make judgement calls to resolve issues
• Ability to take direction and act upon it
• Demonstrative critical thinking and analytical problem-solving skills
• Strong verbal and written communication skills, ability to multitask
• Collaborative, Can-Do attitude
• Willingness to obtain government security clearance
• Solid work ethic

Preferred Qualifications:

• Understanding of Networking, TCP/IP, Routing, Switching
• Experience in customer facing technical support roles
• Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
• 1-2 years in a technical support related role, or equivalent experience
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
• Prior public trust P2 security clearance
• Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
• Experience with coding and automation platforms such as Python, Javascript or similar

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