Vocational Case Manager

Crawford & Company Seattle , WA 98113

Posted 1 week ago

Excellence In Everything We Touch

This is a work from home position requiring local field case management travel.

  • This position offers a Flexible Weekday Schedule!
  • You will be able to work from a home based position with full-time benefits and bonus opportunities!
  • And this is a 40 hour benefited position that is not based on case load!

Position Summary

Provides case management service which is consistent with URAC standards and CMSA Standards of Practice and Broadspire Quality Improvement Guidelines to patients/employees who are receiving benefits under an Insurance Line including but not limited to Workers' Compensation, Group Health, Liability and Disability.

Responsibilities

  • Performs various duties including vocational evaluation, counseling, guidance, testing, development and job placement.

  • Acts as a resource for other staff members to provide assistance as needed.

  • May assist supervisor/manager in review of reports, staff development.

  • Demonstrates ability to meet or surpass administrative requirements, including productivity, time management and quality assessment (QA) standards, with minimal supervisory intervention.

  • Reviews case records and reports, collects and analyzes data, evaluates injured worker/disabled individual's medical and vocational status and defines needs and problems in order to provide all needed services of the case.

  • Renders opinions regarding case costs, outcome and problem areas and makes recommendations to support medical case management process.

  • Prepares monthly written evaluation reports, denoting case activity, progress and recommendations in accordance with state regulations and Broadspire' standards.

  • Facilitates a timely return to work date by establishing a professional working relationship with the injured worker/disabled individual, physician, and employer.

  • Maintains contact and communicates with insurance adjusters to apprise them of case activity, case direction or receive authorization for services. Maintains contact with all parties involved on case, necessary for rehabilitation of the client.

  • Travels to homes, health care providers and various offices as required to facilitate the case management process.

  • Reviews cases with supervisor monthly to evaluate file and obtain direction.

  • Upholds the Crawford and Company Code of Business Conduct at all times.

  • Demonstrates excellent customer service, and respect for customers, co-workers, and management.

  • Independently approaches problem resolution by appropriate use of research and resources.

  • May perform other related duties as assigned.

Requirements

  • Minimum of 1 National Certification (CRC, CDMS, CVE) is highly preferred. If not attained, must plan to take certification exam within proceeding 24 months and have a minimum of 4 years WC case management experience/demonstrated excellent performance in a similar position with another organization.

  • Travel entails approximately 70% of work time.

  • Must maintain a valid driver's license in state of residence.

  • Minimum of three (3) years clinical experience as a Vocational Case Manager.

  • Demonstrated outstanding experience and job performance is required.

  • Experience in medical management with some catastrophic case management experience desired.

  • Bachelor's degree in a health-related field and licensure as a health professional.

  • Master's degree in Rehabilitation Counseling is preferred.

  • Ability to provide expert testimony is desirable.

  • Demonstrated ability to manage complex assignments and ability to work independently is required.

  • Effective oral and written communication skills are required.

  • Provide expert testimony

About Us

Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses' needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.

As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.

At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.

  • Are Empowered to advance the company mission and take ownership of our individual career progression.

  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.

  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.

  • Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.

  • Give Recognition, participating in an environment where people are rewarded for jobs well done.

  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries

  • On-going training opportunities through every stage of your career

  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
ERC Case Management Tool Manager

Amazon.Com, Inc.

Posted 1 week ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in eight locations globally. We are currently looking for a Manager for our ERC Panorama team. Panorama is our Salesforce case management system. This role will be responsible for setting the strategy for our case management agent experience. You will manage a team of program managers and partner with Employee Services technical teams to migrate and enhance our case management platform. You will work with global ERC leaders, managers, and agents to understand business requirements and how to build our tools to help agents and support staff become more productive in their job. A successful candidate will have exceptional attention to detail, be resourceful and customer-focused, and will be able to independently learn and break down complexity. You will have a direct impact on the experience employees will have when contacting HR. As the Manager of the ERC Panorama team you will: * Partner with business owners and technical resources for ongoing evaluation, improvement, and expansion of existing tools, including establishing and conducting configuration reviews with business service owners. * Lead and coach a global team of program managers focused on platform enhancements and channel expansion. * Develop functional expertise with your team and consult with the business on current use and opportunities. * Develop high level business requirements and partner with Employee Services technical teams to build and deploy. * Develop global standards and best practices for tool governance and quality configuration. * Develop a global case management strategy that enables globalization, contact deflection, and for ERC agents to be more productive in their role. * Collaborate with Employee Service Employee Experience teams to build solutions. Amazon.Com, Inc. Seattle WA

Vocational Case Manager

Crawford & Company