VMT Communications Technician

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

As an integral part of the Valley Medical Transport (VMT) dispatch team, the VMT Communications Technician will work alongside VMT Dispatchers, Supervisors and the high-volume Valley Health Patient Logistics Center (PLC) staff. The VMT Communications Technician is responsible for: answering phone lines quickly, interacting with internal and external referrals, VMT field staff and the public; evaluate incoming calls to determine the nature and urgency of the call; extract necessary information regarding the requested treatment and transport of patients as well as demographic information; follows established parameters/formats in receiving requests and determining the level of service and medical necessity; assists the dispatcher with the allocation and deployment of EMS/paratransit resources properly as the need arises by application of appropriate decision-making rules and approved protocols/policies; completeness and accuracy of data entry and paperwork related to the position; accurate and complete data entry for each transport throughout the shift including quality assurance processes; checking Medicaid portals/trip manifests and entering applicable information; relays call information to the dispatcher for deployment and/or scheduling; collaborates with the dispatcher, supervisor and field staff to solve customer and transportation issues; maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums including state specific EMS regulations; knowledge and use of equipment, including but not limited to the computer, CAD software, printers, clinical and operational equipment, recording devices, telephones, and other equipment as assigned; interacts with PLC staff to potential requests from Valley Health facilities and enters preliminary information for pending requests.

What You Will Bring:

Education

High School Diploma or GED required

Experience

1 year working in customer service or a healthcare setting preferred

Qualifications

Clerical, data entry and computer processing skills preferred

Typing 35wpm preferred

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan

• Dental and vision insurance

• Generous Paid Time Off

• Tuition Assistance

• Retirement Savings Match

• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police and/or WV State Background and Fingerprinting (WV Cares) (applicable state)

3rd party Background Check

FLSA Classification

Non-exempt

Grade

107

Physical Demands

3 A Administration