VMS Account Manager

Advanced Group Deerfield , IL 60015

Posted 2 months ago


Advanced Clinical is a global clinical development organization that provides CRO, FSP, Quality & Validation, and Strategic Resourcing services for biopharmaceutical and medical device organizations. Our mission is to deliver a better clinical experience for our clients. With global experience in over 50 countries, we are committed to improving all lives touched by clinical research. We understand the complex nature of the clinical research industry and approach each opportunity with compassion. Together, we answer the hopes of patients and healthcare professionals with industry-leading services in global life-sciences. As part of the Advanced Group family of companies, Advanced Clinical employees provide the support, structure, and professional background and experience for better clinical trials and research. They are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there's no better place to grow your career than Advanced Clinical.


The VMS Account Manager is responsible for supporting client and candidate relations for all assigned VMS (vendor management system) accounts. The role directs and manages the strategy and execution to support VMS accounts. The VMS Account Manager works collaboratively with the Business Development, Recruitment and Sourcing teams. The role is accountable for driving metrics and scorecard performance. The VMS Account Manager is also responsible for supporting the development of additional opportunities within each of the VMS accounts.

Essential Functions

  • Support Business Development team with contracting process

  • Work with Manager, VMS Recruitment & Sourcing to develop client strategy

  • Sourcing & Recruitment plan

  • Selection criteria

  • Define and track metrics

  • Manage submittal process

  • Tracking of all submittals

  • Coordination of client interviews

  • Pipeline management by requisition

  • Implementation and on-going analysis of scorecards

  • Goals

  • Trending

  • Oversee the invoicing process for all assigned VMS clients

  • Review weekly timecard report

  • Adherence to contractual billing obligations

  • Ensure optimal margins bill/pay rates

  • Manage issue resolution process

  • Operational point of contact for all VMS clients

  • Responsible for client and candidate satisfaction process

  • Proactively develop additional opportunities within assigned VMS accounts

  • Accountable for system needs and compliance for assigned VMS accounts

  • Establish metrics and KPI's to drive effectiveness for all assigned VMS accounts

  • On-going data analysis of internal operational data for assigned VMS accounts.

  • Support creation of an environment of continuous improvement

  • Provides support to Business Development, Marketing, and Finance teams as needed

  • Perform other duties as requested by Vice President, Client Delivery



  • Bachelor's Degree is preferred. However, candidates without degrees may be considered if they have extensive experience.


  • Minimum of 5 years of experience within a contract staffing organization

  • An extensive understanding of contract staffing within Vendor Managed accounts

  • Exceptional problem solving skills

  • Superior written and verbal communication and presentation skills

  • Proficiency with Applicant Tracking Systems tracking and reporting

  • A very high level of proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project

This job description is a summary. It is not intended to be comprehensive in detail. Individuals with this job title will be expected to perform according to their individual goals and evaluations in addition to this job description and all applicable standards (SOPs, manuals, code of conduct, laws, regulations, etc.).

What's in it for you? Advanced Group offers competitive compensation, comprehensive benefits packages, and a flexible work environment designed to help our team members and their families stay healthy, meet their financial goals, and generally thrive in and beyond work. Visit the links below to discover all that Advanced Group has to offer:

  • Our Culture: https://careers.advancedgroup.com/embrace-our-culture

  • Career Development Opportunities: https://careers.advancedgroup.com/realize-your-potential

  • Community Programs: https://careers.advancedgroup.com/unleash-your-passion

For a complete list of all of our job openings, please visit Advanced Group's career site here.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

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VMS Account Manager

Advanced Group