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Visual Manager

Expired Job

H&M Dallas , TX 75201

Posted 3 months ago

Title: Visual Manager

Type: Full time

Location: Dallas, Texas

Title: Store Visual Manager

Function: Sales

Department: Store

Reports to: Store Manager- dotted line to District Visual Manager

Direct Reports: Visual Merchandiser(s)

Overall Job Function: Supervises, trains and leads the store visual merchandising team in presenting the store according to the H&M guidelines in order to maximize sales in conjunction with the Store Management team.

Job Responsibility including but not limited to:

People

  • Trains, coaches and gives daily feedback on garment presentation to the visual merchandisers

  • Conducts annual reviews with the visual merchandising staff together with the store manager

  • Identifies future talent and develops the visual merchandisers in the store to ensure continued internal growth within the visual organization

Commerciality

Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources

  • Department Books

  • Store Book

  • Technical Book

  • Campaign Information

  • Sales Tools & Store Information

  • Plans and implements all store campaigns and activities together with the store team.

  • Plans and organizes the season kick-offs together with the Store Management team

  • Actively works in a commercial way to maximize sales, focusing on:

Top Priority Products, A-Areas and Basket items as well as ensuring that Red Thread is clearly demonstrated through the presentation of garments

  • Responsible for the care and maintenance of the display materials

  • Ensures that the Department Book, Store Book and Technical Book are updated with the latest refill pages

  • Communicates the season start information from Sales Organization and prepares the kick-off with the store management team

  • Informs store team about changes in the presentation of garments

Operations

  • Sets attainable store visual goals that are aligned with the district goals by working closely with Store Management.

  • Responsible for providing visual team schedules

  • Supports in-store operational routines when necessary

  • Keeps the visual room clean and organized

  • Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc

  • Ensures orders for display materials and supplies are placed in a timely manner

  • Minimizes security and safety risks.

  • Oversees that clear communication and feedback is maintained to and from the district

Customer Service

  • Ensures high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability: None

Minimum Candidate Qualifications:

  • Bachelor's Degree in Visual Merchandising preferred or equivalent work experience

  • 3 years of retail visual merchandising experience

  • 2 years experience in a retail fashion field management position.

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

  • Ability to climb a ladder and use a step stool

Competencies:

  • Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality.

  • Knowledge of basic computer skills

  • Ability to guide staff on visual tasks and organize multiple store levels/departments efficiently

  • Ability to provide leadership and guidance to store visual team through H&M's shared values.

  • Exceptional customer service-and interpersonal skills.

  • Strong organizational and time management skills.

  • Strong written and verbal communication skills.

  • Able to work independently while still working within a team environment.

  • Must be able to work with hand and power operated tools and lift in order to execute display set ups.

  • Ability to work flexible hours and extended hours at times.

  • May be required to travel to support other stores

Job Status: Non-Exempt, Hourly

EEOC Classification: SLS


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