Visual Manager Flagship/Metro- Northpark Center

Neiman Marcus Dallas , TX 75201

Posted 3 weeks ago


For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes, and Every day each of our 14,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Summary Statement: The Metro / Flagship Visual Manager leads store Visual Merchandising teams in the creation of the overall look and feel of store environments within their Metro area or Flagship store. The scope of this role is either concentrated at a Flagship store or spread among several stores in a Metro area. This role promotes an extraordinary customer experience and brings the Neiman Marcus Brand and fashions to life through magical and powerful storytelling within windows and in-store activations.

Responsibilities & Duties

Brand Standards

  • Upholds the NMG Brand principles and Visual principles and incorporates them into the overall visual merchandising strategy

  • Initiates and ensures adherence to all Corporate directive strategies

Windows & In-Store Activations

  • Owns the overall store experience and store environments within the Metro / Flagship including all merchandising and visual displays

  • Supports the creation of in-store environments across the Metro / Flagship to support luxury customer platforms by making it personal, unconditional, and magical

  • Develops and builds strong seasonal concepts with cohesive brand standards around the theme of "extraordinary playground" for the Metro / Flagship

  • Drives adoption of overall fashion style cards within all stores through visual merchandising presentations of monthly and seasonal fashion trends

  • Creates impactful holiday story to be showcased through store windows and in-store activations

Meetings / Calendars / Budgets

  • Maintains 6- to 8-week campaign calendar schedule to create consistent, elevated, and magical experiences

  • Participates in weekly RVM conference calls and attends All-Store / Metro Visual conference calls to discuss and review upcoming Visual Merchandising-related events

  • Participates in various store meetings and trainings on Visual standards, as applicable

Communication with Key Partners

  • Communicates to / educates Associates on the NMG Brand standards and brand partner standards / guidelines

  • Partners with Corporate and Senior Regional Visual Manager on development and execution of new all-store window campaigns and in-store experiences and activations and provides direction to Visual team to execute

  • Partners with Corporate, RVM, Senior Project Business Lead and Store Leadership teams on management and spend plans per assigned store Visual budgets

  • Maintains a cross-functional partnership with the Brand Experience team on overall event strategies


  • 4-6 years of relevant experience, luxury retail fashion experience preferred

  • Experience with visual merchandising, the art of window displays, and product placement

  • 4-year degree preferred

  • Proven track record achieving business results

  • History of leading, motivating, and coaching teams to achieve objectives

  • Advanced business acumen and analytical skills

  • Excellent oral and written communication skills

  • Strong attention to detail

  • "Win together" mentality

  • Demonstrates a natural passion for fashion and trends

  • Proficiency with computer skills and awareness of programs including Adobe Photoshop, Adobe InDesign, Microsoft Office (Word, Excel, and PowerPoint), and / or Autodesk Revit

  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds

  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

  • Travel may be required, up to 25%


Passion for People

  • Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement

  • Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption

  • Structures messages in a clear logical manner using the most appropriate communication medium

  • Responsible for the performance and career development of direct reports

  • Actively recruits and hires quality talent to add to team, planning for and creating talent bench

  • Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure

  • Evaluates and calibrates performance fairly and provides feedback with consistent follow-up

  • Assures that rewards are tied to objectives and requirements

  • Promotes a positive environment of achievement, recognition, and celebration

  • Serves as a role model by establishing and adhering to high ethical standards

  • Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates

  • Speaks with truth and candor, modeling how to challenge the status quo appropriately

  • Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly

  • Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

  • Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities

  • Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks

  • Tracks progress against departmental strategies to execute properly and successfully

  • Proactively shares information, best practices, and new ideas with team to improve business and performance

  • Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)

  • Uses critical thinking skills to analyze problems and to recommend viable solutions

  • Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences

  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry

  • Conveys energy and enthusiasm for NMG and personal work

  • Adapts personal approach in response to diverse situations and people

  • Responds to unexpected changes in work environment with creativity and resilience

  • Establishes and upholds high personal standards for individual work and environment

  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Visual Manager Flagship/Metro- Northpark Center

Neiman Marcus