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Visual Keyholder

Expired Job

H&M Braintree , MA 02185

Posted 3 months ago

Title: Visual Keyholder

Type: Full time

Location: Braintree, Massachusetts

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team

Job Responsibility including but not limited to:

Customer Service

  • Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.

Job Knowledge

Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:

  • Department Books

  • Store Book

  • Technical Book

  • Campaign Information

  • Sales Tools & Store Information

  • Provides the season start information from Sales Organization and prepares the kick-off with the management team

  • Updates the Department Book, Store Book and Technical Book with the latest refill pages

  • Plans and implements all store campaigns and activities together with the store team

  • Ensures consistent garment care throughout the entire store


  • Actively works in a commercial way to maximize sales, focusing on:

Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation

  • Ensures that orders for display materials and supplies are placed in a timely manner

  • Responsible for the care and maintenance of display materials

  • Keeps the visual room clean and organized.

  • Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc

  • Minimizes security and safety risks.

  • Plans and works with sales and operation goals to drive growth

  • Supports in-store routines when necessary

Team Player

  • Trains, coaches and gives daily feedback on garment presentation to the store staff

  • Plans and conducts the Keep It Commercial training together with the Department Manager

  • Provides label and design training for staff and managers

  • Informs store team about changes in the presentation of garments


  • Performs all store routines, including the opening and closing of the store, by following all Company practices and procedures

  • Works with timekeeping and scheduling system including approving timesheets

  • Addresses any loss prevention and safety issues that may occur while on duty and brings any escalated employee issues to management team.

  • May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Financial Accountability: None

Minimum Candidate Qualifications:

  • Associate's degree in a Fashion industry specialty preferred

  • 2 years of retail visual merchandising experience

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance

  • Ability to climb a ladder and use a step stool

Skills, Abilities and Other

  • Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality

  • Knowledge of basic computer skills

  • Ability to provide day to day visual training and guidance through H&M's shared values

  • Ability to work in a fast paced, deadline driven environment

  • Exceptional customer service-and interpersonal skills

  • Strong organizational and time management skills

  • Strong verbal communication skills

  • Able to work independently while still working within a team environment

  • Must be able to work with hand and power operated tools and lift in order to execute display set ups

  • Ability to work flexible hours and extended hours at times

  • May be required to travel to support other stores

Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)


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Visual Keyholder

Expired Job