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Visitor Use Assistant

Expired Job

Department Of The Interior Port Angeles , WA 98362

Posted 2 months ago

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  • Duties

HelpDuties Summary

These positions are are located in Olympic National Park, in the Visitor and Resource Protection Division, Fee and Revenue Branch.

These vacancies are advertised concurrently using merit promotion procedures under announcement PW-1545-OLYM-18-10319412-MP.

Travel, transportation, and relocation expenses will not be paid. All travel, transportation, and relocation expenses associated with reporting for duty in this position will be the sole responsibility of the selected employee.

Learn more about this agency

Responsibilities

The successful applicant will work in a team-oriented environment with a core responsibility of providing visitor services, including patrol, roving, fixed post assignments as well as public programs. Participates in day-to-day operation of a seasonal contact station. Provides visitor services in the field of roving patrol of site monitoring, and resource protection. Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Responds verbally to visitors inquiries offering information, direction and guidance. Serve as front-line representative to greet customers and answers questions. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Relates effectively to people from varied cultural backgrounds and different situations; is sensitive to diversity, race, gender, religion, people with disabilities and other individual differences. Operates two-way radio equipment. Educates customers regarding rules, regulations, and safety concerns to gain compliance. Direct customers with problems. questions, or complaints. Assists in medical or other emergencies up to level of training.

Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g., current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines.

Travel Required

Not required

Supervisory status

No

Promotion Potential
5

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

HelpRequirements Conditions of Employment

  • U.S. Citizenship required.

  • Appointment subject to background investigation and favorable adjudication.

  • Meet Selective Service Registration Act requirement for males.

  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.

  • You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.

  • You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.

  • You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.

  • This position may have a mixed work schedule based on the varying workload, and your work schedule is subject to change from part-time to full-time as workload dictates.

  • If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.

  • You may be required to travel occasionally to meet work demands. You must obtain a government charge card for travel purposes.

  • You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.

  • You are required to collect fees for public services on behalf of the United States government.

Qualifications

SELECTIVE FACTOR: This position performs fee collection duties as a primary responsibility. In order to successfully perform the duties of this position, you must be able collect and account for money. If you do not meet the requirements of this selective factor, you will be rated ineligible for this position.

  • AND -

To qualify for this position at the GS-05 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience includes using software programs; such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems). . You must include hours per week worked.

  • OR-

EDUCATION: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. . You must include transcripts.

  • OR-

Successful completion of a combination of education and experience as described above. The total must equal at least 100 percent to qualify. You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.


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Visitor Use Assistant

Expired Job

Department Of The Interior