Prisma Health Simpsonville , SC 29680
Posted 1 week ago
Inspire health. Serve with compassion. Be the difference.
Job Summary
Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.
Accountabilities
(Greet patients (using AIDET) upon arrival, ensure orders and other documentation are accurate, check patients in using appropriate departmental procedures and issue beepers when appropriate.
Secure wheelchair if needed and direct patients to appropriate location, personally escorting them if at all possible).
Access patient location information in GE Centricity and/or Peri-Op computerized patient information systems and provide directional assistance; personally escorts visitors and family members to appropriate patient care area whenever possible. Update visitation and/or family logs as appropriate.
Explain visitation policy and issue visitor badges if appropriate. Contact Nursing when family wishes to visit in Critical Care areas or Recovery; if visitation is not possible at that time, try to determine when visitation my be allowed and inform family. Contact other healthcare facilities if the requested patient is not a current Prisma Health patient. Maintain patient privacy and abide by visitation requests/restrictions.
Greet guests (using AIDET) upon their approach to desk/area and offer appropriate assistance with information, directions, maps, written materials, etc. Escort guests and assist with wheelchairs as appropriate.
Assist lost individuals in hallways. Orient family members to waiting rooms, explain patient tracking systems and visitation guidelines, and provide comfort items to families and visitors. Assist in keeping waiting areas clean and help visitors to find alternative waiting accommodations when overcrowding occurs.
Serve as a liaison between patients, staff and family. Issue beepers as appropriate and/or maintain cell phone numbers to assist in communication.
Check with Nursing to ensure visit is appropriate after hours or at all times in surgery and in Critical Care areas. Assist relatives whenever possible in contacting the physician or communicating with nursing, or other hospital personnel. Assist patients and staff members in locating family members.
Request language and other special needs interpreters as appropriate. Facilitate contact with Pastoral Care, Social Services, Medicaid office, etc. Notify appropriate manager when problem occurs or concern arises.
Assist with patient check-in and patient tracking procedures. Help with departmental clerical tasks and errands as appropriate.
Secure wheelchairs and other equipment as necessary. Assist in maintaining clean, quiet surroundings
Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Required Certifications/Registrations/Licenses
N/A
In Lieu Of The Above Minimum Requirements
N/A
Other Required Skills and Experience
Familiarity with Microsoft Office Products preferred
Work Shift
Variable (United States of America)
Location
Hillcrest/Simpsonville Medical Campus
Facility
1003 Hillcrest Hospital
Department
10039041 Visitor Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Prisma Health