Visitor Services Lead

Niagara University is a liberal arts university, steeped in the Vincentian and Catholic traditions, with a total enrollment of nearly 4,300 students. Located just a few miles away from one of the world's premier tourism destinations, Niagara Falls, the university occupies a lovely campus overlooking the Niagara River gorge. Its close proximity to major cultural and business centers in Niagara Falls, Buffalo, and Toronto as well as the award-winning Niagara Wine Trail and several nearby cultural destinations make Niagara University an ideal place to work and live. If you'd like to know more, be sure to check out all of the NU Facts.

JOB SUMMARY:

With learning and public access at the heart of its mission, the Castellani Art Museum (CAM) seeks a Visitor Services Lead to oversee visitor experience and front desk operations at the Castellani Art Museum during public hours and special events.

The Visitor Services Lead acts as a model visitor services representative, ensuring guests and visitors are greeted and given information to make their visits meaningful and welcoming. They are able to work alongside volunteers, work-study students, and interns, offering simple oversight. The Visitor Services Lead balances being a friendly host and museum representative with being a responsible steward of the facilities and collection. This person also oversees the security of collections and of the building during the weekend and off-hour functions. The Lead will also oversee purchases and donations made by CAM visitors.

The CAM is currently open to the public Thursday through Sunday, with an intention of expanding hours in 2023 to include Wednesdays. The front-of-house work schedule includes weekends, some weekdays, and some weekday special events after hours. Hours would range from 8-20 per week, around 24-44 hours per month.

ESSENTIAL DUTIES:

• Coordinate and ensure the smooth operation of the museum, including the security of collections and building on weekends and during off-hour events;

• Track the number of visitors and key visitor information, closely monitor guests via security cameras;

• Open and close the museum on assigned weekend days and weekday evenings/after hours for special events during the museum's off-hours as directed by the supervisor;

• Participate in the CAM Team Meetings and report on events, security, data, visitor services points of interest

• Perform actions to maintain the safety and security of the museum, its collection and persons in the museum such as early closings, evacuations, or weather emergency procedures; alert Campus Safety, the Museum Director and/or the Operations Manager in the event of any emergency situation within or around the Castellani Art Museum property;

• Maintain confidentiality of information (including but not limited to: museum collections and security protocols, student and employee personal information), both during and after their employment with the University.

• Other duties as assigned by supervisor.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability and interest in to working with various diverse community groups and the general public;

• Ability to work non-traditional business hours on a regular basis;

• Knowledge of museum security policies and procedures;

• Strong verbal and written communication skills to assist guests and share information with CAM staff;

• Ability to receive telephone calls, respond to inquiries and provide clear verbal and written communication to others;

• Ability to operate computers, iPad, access the internet and communicate via email, operate a cash register, as well as cash handling skills;

• Excellent organizational skills with proven ability to think quickly and decisively in an emergency and give direction and orders;

• Ability to write reports and communicate with campus officials and other agencies in an emergency;

• Sufficient manual dexterity with proficiency to handle various office machines including but not limited to a computer, calculator, copy machine and fax.

QUALIFICATION STANDARDS

• High school diploma required.

• Experience working with the public in a visitor services or service capacity

• Art or history museum and/or campus security experience is a plus.

TO APPLY

Please upload your resume or CV, three professional references, and a short cover letter outlining your interest and applicable qualifications for the role.