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Visitor Services Assistant

Expired Job

National Park Service West Branch , IA 52358

Posted 3 months ago

Duties

Summary

This position is located in Herbert Hoover National Historic Site, in the Interpretation Division.

Temporary positions not-to-exceed 1039 regular hours in a service year may be terminated sooner or extended depending on management needs.
The winter seasonal entry-on-duty period for Herbert Hoover National Historic Site is November to May, but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: November 2018

Responsibilities

The incumbent serves as the primary public contact at the park's visitor center providing front line information and interpretive related services for visitors in the daily operation of the Herbert Hoover National Historic Site. Incumbent performs a variety of duties related to the effective interpretation of the Hoover story, particularly as it relates to the influences on Hoover's life in Iowa and to the operation of the facilities within the National Historic Site.

Operates visitor contact stations at the Visitor Center and the Birthplace Cottage. Greets visitors, provides basic orientation to the Site and local area, provides safety messages, and responds to questions in person and by telephone. Assists in preparing informational publications including brochures, site bulletins, and other printed media, working with other higher graded staff.

This NOT an fee collection position, but the incumbent may assist with Eastern National sales and issue free NPS passes, and so must accurately maintain records, pass inventories, and Eastern National deposits and funds according to guidelines. May assist with educational programs by assisting teachers with tour reservations, and by working with other staff on pre-site and post-site activities. Performs minor maintenance duties to ensure clean, safe, and pleasurable visitation experiences for the public.

Assists with planning, preparation, and execution of National Park Service sponsored special programs, school tours or events, such as Hoover Hometown Days, Christmas Past, and other activities. Uses and maintains audio/visual equipment and other interpretive equipment. Incumbent collects and compiles a variety of data and disseminates information by various means, such as collecting visitation statistics, entering the data into appropriate data bases or other repositories; with assistance may compile information regarding park conditions, posting either manually or via park web page and social media sites or by compiling information for daily report purposes.

Travel Required

Not required

Supervisory status

No

Promotion Potential

4

Job family (Series)

Requirements

Conditions of Employment

U.S. Citizenship required.
Appointment subject to background investigation and favorable adjudication.
Meet Selective Service Registration Act requirement for males.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required.
You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.

Qualifications

To qualify for this position at the GS-04 grade level, you must possess at least of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-03 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: greeting the public, disseminating information, and providing directions.
You must include hours per week worked.

  • OR-
    EDUCATION: Successful completion of at least two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. You must include transcripts.

  • OR-
    Successful completion of a combination of education and experience as described above.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week.

Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

Education

To qualify based on education, you must submit a legible copy of transcripts from an with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

Individuals selected under this vacancy announcement are eligible for the possibility of extensions or rehire in subsequent service years.

Physical Demands: The work may require standing or sitting for long periods of time, walking for tong distances, climbing and descending steep inclines, traversing uneven terrain, bending, and lifting moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts, occasional emergency responses, and repetitive nature of some of the tasks.

Working Conditions: The work environment can vary considerably dependent upon the specific park or park unit involved. Work may be accomplished in a typical office setting, or outside where the incumbent may be exposed to extreme weather conditions, steep and uneven terrain, and/or hazards such as heavy vehicle traffic.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job. You will be evaluated on the following competencies:

Flexibility
Interpersonal Skills
Speaking
Technology Application

Background checks and security clearance

Security clearance

Drug test required

No

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 09/25/2018:

Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and, indicate hours worked per week. If military or civilian, please include your rank and/or grade.
A complete Occupational Questionnaire
Other Supporting Documents, if applicable, such as:
:
If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the . If you don't have your DD-214, you may request it after discharge from the .
If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
If you are a Disabled Veteran, Purple Heart Recipient, or, you must submit all additional proof required by the, and if applicable, a completed . You may request a copy of your Department of Veterans Affairs letter from or call to establish proof of disability.
Applicants who are eligible to be considered based on a Noncompetitive or Special Hiring Authority (i.e. Schedule A, VRA, Peace Corps, Americorp, Vista, former PLC member, certain Military Spouses, 30% or More Disabled Veterans, Pathways Interns who have met the eligibility requirements for noncompetitive conversion, etc.) must submit appropriate documentation to verify your eligibility.
Documentation that you meet Selective Factors.
College transcripts, if qualifying based on education.
Documentation for consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.



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Visitor Services Assistant

Expired Job

National Park Service