Visitor Services Assistant

Department Of The Interior Vienna , VA 22181

Posted 2 months ago

  • Duties




This position is located in Wolf Trap National Park for the Performing Arts, in the Division of Interpretation and Visitor Services.

The typical seasonal entry-on-duty period for Wolf Trap National Park for the Performing Arts is May - September 2020 with an expected effective date of April 26, 2020.

Learn more about this agency


  • Provides information about recreational opportunities and events

  • Provides directions

  • Performs traffic control at park entrances and/or related locations

  • Greets Public

  • Answers recurring visitors questions

  • Directs customers/visitors to services and facilities

  • Deals with visitors/customers who are difficult, hostile or distressed

  • Resolves customer/visitor complaints

  • Deals with a very high volume of personal contacts in a shift.

  • Deals with crowd control and emergency situations, such as emergency medical response and/or finding a lost family member in crowds.

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements



Conditions of Employment

  • U.S. Citizenship required.

  • Appointment subject to background investigation and favorable adjudication.

  • Meet Selective Service Registration Act requirement for males.

  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.

  • You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Please indicate in your application whether you possess a valid State driver's license.

  • .You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.

  • Government housing is not available.

  • You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.

  • This position has an intermittent work schedule; you will be subject to call and will have no pre-scheduled work schedule.

  • This position has a mixed work schedule based on the varying workload, and your work schedule is subject to change from part-time to full-time to on-call as workload dictates.

  • Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.


All qualifications must be met by the closing date of this announcement-02/19/2020-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-0303-03 grade level, you must possess one of the following minimum qualifications by close of the announcement:

The applicant must possess at least six (6) months of general experience that demonstrates the ability to perform the work of the position to be filled. General experience of progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position.


The applicant must have one (1) year above high school education. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. IMPORTANT -PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected).


The applicant must have a equivalent combination of education and experience. For example, I have 3 months of the general experience described in A above (50% of the experience requirement), and 6 months of college study from an accredited institution (50% of the qualifying education) which included at least 15 semester hours of related coursework as specified in B above (50% of the related coursework required). The total percentage must equal at least 100 percent to qualify for this grade level.

You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

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Visitor Services Assistant

Department Of The Interior