Under the supervision of the Network Director of Customer Satisfaction, provides for optimal "First Impressions", operation, staffing and communication at the Main Lobby Information Desk, Outpatient Surgery Information Desk, Lutheran Musculoskeletal Center Information Desk and the Heart Pavilion Information Desk. Responsibilities at each desk include oversight of any assigned volunteer staff including patient escorts, flower and mail delivery, MOB 1 & 2 volunteers and Dispatch volunteers.
Visitor Representatives serve as the communication link between patients, families, and visitors and all services provided by Lutheran Hospital or tenants in MOB 1 & 2. The provision of accurate information and individualized assistance to all customers is a key function. A "Servant" attitude is required in cooperation and communication with all internal and external customer groups including; physicians, nursing staff, ancillary staff, patients, families, visitors, and all vendors. The desire to create a "remarkable" experience for all customer groups is the foundation for the performance of all staff.
Equal Opportunity Employer
Community Health System