This position is located within a National Forest. The primary purpose of this position is to be responsible for monitoring the daily functions of the visitor center to assure optimum operation as well as disseminating recreation information to the public.
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Coordinates and directs the daily operations for a visitor facility including the handling of daily receipts, sales, and personnel and building/landscape maintenance. Ensures the visitor center is maintained in accordance with established standards. Develops and maintains procedure manuals for permit desk operations and interpretive service policies and procedures.
Troubleshoots and resolves any problems associated with the visitor facility, personnel, equipment, or sales. The incumbent must schedule service and repair appointments as necessary.
Organizes, inventories, and maintains center/program equipment and supplies. Provides input to the budget planning by assisting with the overall estimation of materials, personnel, and supplies needed for work accomplishment. Maintains and updates all visitor center records, reports, and databases. Make recommendations to the supervisor and managers regarding interpretive services, pass and permit operations and procedures to improve the efficiency and effectiveness of the visitor center operations.
Serves as unit collection officer and is responsible for accounting, balancing, reconciling, and accurate record keeping of the visitor center funds. Resolves a wide range of problems relating to cash intake for various pass and permits, such as suggesting specific changes to cash handling procedures and developing control mechanisms for the overall receipt and disbursement process.
Reviews cash processing transactions, completes audits, and prepares various reports on the status of funds. Responsible for ordering passes and permits, security and inventory control, sales, oversight and collection of monies. Responsible for inventory and control of various merchandise that is located in the visitor center.
Provides visitors with detailed information in the areas of various permits and pass requirements, trip planning, local area information, ecological and wilderness information. Plans, develops, updates and provides visitors with recreational guides, brochures, and maps that include but not limited to information such as seasonal restrictions, fire danger levels, weather conditions, trail conditions, and recommended equipment etc.
Explains safety requirements and regulations to the public of the proper use of the national forest. Plans, creates, and provides presentations for the interpretive displays such as forest management, ecology, and natural and cultural history that will be displayed in kiosks throughout the visitor's center. Responds to inquiries, questions, and complaints from the general public and other government agencies. Compiles and prepares various reports as requested by the supervisor, managers and other government agencies.
Researches, develops, revises and updates educational, recreational guides, pamphlets, fact sheets, brochures, newspaper articles, trail signage, kiosk, boards, and interpretive displays. Coordinates and cooperates with other departments, government agencies, partners, associations and businesses to ensure timely and accurately sharing and dissemination of information to visitors.
Writes, edits, proofreads and updates information contained on the forest website/social media sites. Consults and coordinates with supervisors, program managers and the public affairs office for the content and final production of all media products.
Develops environmental programs and wilderness education programs and presents this information to various groups, adjusting the message for intended audience. Provides support to and assists in the development and administration of environmental education programs for schools, working with school teachers to plan customized programs to meet the objectives of school curricula.
Contacts and arranges for presenters who are knowledgeable in the requested program topic. Performs research to verify historical and scientific facts for use in educational programs or in response to specific inquiries.
Works with outside partners on a formal and informal basis to advance the goals of interpretive services program of the Forest Service. Coordinates with multiple departments within the Forest Service and external government agencies to ensure accurate visitor information, and to create partnerships for effective community outreach.
Coordinates with Forest personnel for field days and various specail events. Provides liaison with community organizations and interest groups to stimulate interest in and utilization of forest recreation facilities. Develops and conducts forest recreation education programs for the local community and forest visitors.
Assures that all staff assigned to the visitor service center are trained and fully comply with the provisions of health and safety regulations. Ensures computer use guidelines are strictly followed by all staff members. Conducts monthly staff meetings for all employees.
Job family (Series)
1001 General Arts And Information
HelpRequirements Conditions of Employment
You must be a U.S. Citizen or U.S. National
Males born after 12/31/59 must be Selective Service registered or exempt
Satisfactory background investigation and/or fingerprint check
BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
E-Verify: Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires.
If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS E-VERIFY' system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
No additional requirements.
You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.
GS-07: One year of specialized experience equivalent to at least the GS-05 grade level.
Specialized experience is defined as: Serving the administrator or a specific work program for a unit; Producing brochures, promotional materials, and newsletter used in support of a public information program; Reviewing documents for accuracy compliance and/or formally responding to inquiries and resolving issues related to a specific work program.
GS-07: There is no education substitution for this position.
To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Department Of Agriculture