Visitor Engagement Assistant

Details

Reference number

339337

Salary

£25,970 - £28,361

A Civil Service Pension with an average employer contribution of 27%

GBP

Job grade

Other

D1

Contract type

Permanent

Business area

Chamber and Participation Team

Type of role

Other

Working pattern

Full-time, Part-time

Number of jobs available

3

Contents

• Location

• About the job

• Benefits

• Things you need to know

• Apply and further information

Location

Westminster

About the job

Job summary

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Introduction

The Participation Team works to give the public a voice and to shape Parliament in the interests of the public. We reach out to communities and audiences across the UK, promoting an understanding of the role and relevance of both Houses, inspiring people to get involved and empowering citizens to have a voice.

Job description

We are looking to recruit enthusiastic and dynamic Visitor Engagement Assistants (VEAs) to join the Visitor Experience Team at the Houses of Parliament. You will welcome visitors, deliver engaging tours and talks, and open the Palace of Westminster to members of the public.

Some of the responsibilities for this role include:

• Welcome visitors from around the world to the iconic UK Parliament, provide information, and assist them to their destinations, managing any specific access requirements. This includes facilitating access to the public galleries of the House of Commons and House of Lords.

• Ensure that you are providing a world-class welcome to all visitors to Parliament, proactively working to exceed expectation.

• Offer meaningful and rich visit experiences to all audiences, including UK citizens, overseas visitors and those who are disengaged from mainstream politics.

• To work alongside other Parliamentary teams (e.g. security) to manage visitor access and flow through the building, ensuring a smooth visitor journey from start to finish.

• Support the multimedia tour programme, issuing devices, troubleshooting issues and engaging with visitors whilst they are on the multimedia tour route to answer questions and share your knowledge.

Person specification

To be successful in this role you will demonstrate:

• An ability to deliver engaging presentations to large audiences and adapt style and content to meet audience needs.
• A good understanding of what excellent customer service is, and how to deliver it, with the ability to meet the needs of different audience groups and uphold the principles of equality, diversity, and inclusion.
• A willingness to help others and the ability to work well as part of a team in a pressured environment.

Benefits

Alongside your salary of £25,970, House of Commons contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

In addition to your salary, we offer an attractive range of benefits including:

• 30 days annual leave (increasing to 35 days after first full leave year).

• Civil Service pension with an average employer contribution of 27%.

• Access to training and development.

• Flexible working.

• Interest free season ticket loan and bicycle loan.

Things you need to know

Selection process details

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Several different contracts will be available subject to business need, this includes part-time and full-time working, with full-time post-holders required to work 5 days a week. If you are selected for interview, you will be asked to inform the panel of the days/hours you are available to work. The exact daily times of attendance will be agreed with line management, but please note all contracts require Saturday working on a rostered basis. Shift times are subject to the operational need and are linked to the Business of the House.

We operate a rolling recruitment process for this role, shortlisting for interview periodically. You should expect to hear from us within 2 - 3 months after you submit your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service