Virtuoso is the leading international travel agency network specializing in luxury and experiential travel. The by-invitation only organization comprises over 800 travel agency partners with more than 16,000 elite travel advisors in over 45 countries through North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 1,700 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.
We are proud to offer a new career path in the luxury travel industry as a Wanderlist Guide. Virtuoso Wanderlist is an industry game-changer that helps clients fulfill their travel dreams by mapping out future travels into a thoughtful travel plan. This new position will play a key role in guiding clients and advisors through the planning process. The Wanderlist Guide will help foster deeper discussions, uncover unique insights and support a new level of human connection. The ideal candidate will succeed if they are organized, technologically savvy, excellent at collaborating, can build trust and connections with people quickly and have traveled internationally. https://www.youtube.com/watch?v=nly2PcqwLrs&feature=youtu.be
The Virtuoso Wanderlist Guide plays a key role in helping travel advisors and clients work together to create their travel dreams bucket list. Provides expertise in portfolio planning and in guiding the clients and advisor's conversation through program best practices. This position supports and reinforces the human connection aspect of travel, where clients can get inspired, make plans and then experience their most important moments while connecting with loved ones and fulfilling their travel dreams.
Essential Duties and responsibilities include the following. Other duties may be assigned. All duties completed based on an hourly service rate and are decided by the member.
Work with Members/travel advisors to share the Wanderlist program with their clients. Explain program benefits, what to expect from the process and the roles that everybody will play to serve the client in their portfolio planning.
Work with admin to ensure accounts are created, invitation emails are sent, and the process stays on track.
Review client curation results and format list of deep dive questions to ask. Review list with travel advisor to learn any important details about client that advisor already knows.
Facilitate conversation about clients curation results, travel goals and reasons for travel.
Work with Advisor to offer insight as they select destinations to recommend.
Review recommendations with client and make adjustments based on relevant feedback.
Write executive summary.
Hand off client's portfolio to travel advisor to execute upon.
Offer ongoing support to travel advisor and client over the year as requested.
At the time of annual review, collect recap from travel advisor and facilitate annual discussion about changes to travel goals, life stage, and portfolio plans for the upcoming year.
Some travel may be required.
Bachelor's degree or equivalent work experience
Solid background in luxury travel or similar experience
Experience coaching and or guiding people to find creative solutions
Demonstrated ability to achieve goals through collaboration
Must be technologically savvy
Excellent interpersonal communication skills
Well organized self-starter, able to work very effectively with limited supervision
Strong problem-solving skills as well as the ability to provide options and solutions
Excellent writing and editing skills
Proficiency in Microsoft Office products
Type/Nature of Contacts:
External: Direct contact with Members and their clients
Internal: Internal contact with Virtuoso staff to stay up to date with program best practices
We offer a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.