Virtualization Infrastructure Engineer

Serco Group Colorado Springs , CO 80928

Posted 2 months ago

Position Description

If you love high profile and challenging position working on Infrastructure Engineering projects supporting Corporate and Centers for Medicare and Medicaid (CMS) customers, then Serco has a great opportunity for you! This Senior Linux Engineer will be on a dynamic team, supporting our CMS and Corporate division in our Colorado Springs, CO location. Bring your expertise and collaborative skills to make an impact towards your career.

Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

You will be part of a 30+ member team that works closely with the customer and other Serco teams to deliver quality systems. The Manager of Computer Systems leads this team with over 20 years' experience managing teams across technologies and locations, holding numerous leadership and management positions responsible for network, infrastructure,yber security and IT communications (VOIP) supporting government and Military critical missions, U.S. and Global operations.

In this role, you will:

  • Provide ongoing support, maintenance, and testing of application solutions in support of operational requirements and approved initiatives.

  • Perform day-to-day applications' maintenance; investigate and resolve incidents and/or change tickets for supported applications.

  • Remain current and learn new emerging technologies in information technology, and implement innovative solutions.

  • Evaluate and develop criteria, policies, and procedures for application quality control (e.g. testing, code review, version control, etc.)

  • Actively participate in Virtual Infrastructure technical support cross-training, and perform on-call duties as assigned.

  • Participate and lead outage response for conditions related to application service delivery and its components.

  • Provide technical support for Tier 2-3

  • Provide after-hours coverage and escalation support via rotating on-call and weekend rotation.


  • This position requires 5 to 7 years of experience

  • Experience with VMWare ESXi, VCenter, and Horizon View

  • Experience with Citrix XenApp, Receiver, Storefront, Director, and studio.

  • Experience with Active Directory and Group Policy Object creation, dissemination, and troubleshooting

  • Deployment of Windows patching and updates

  • Installation, configuration, and maintenance of Windows servers and desktops

  • Experience with Linux Command Line Interface to manage and troubleshoot the OS

  • Customer communication and service skills, you may have to interact with end users

  • Minimum 5 years' experience supporting, designing, or maintaining virtual infrastructure.

  • Excellent time management

  • A bachelors degree in related area is required.

This position is located in Colorado Springs, CO, USA. Candidates for this position must be located in the vicinity.

If you are interested in supporting and working with our CMS customers and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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Virtualization Infrastructure Engineer

Serco Group