Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our Virtual IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support.
Provide First level support to Wayfair virtual employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server 2010, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
Ensure virtual personnel are able to utilize their hardware and software; Cisco phones both hardphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
Utilize Microsoft SCCM to image PCs and deploy software
Support conference room equipment and prepare rooms for vendors.
Deploy, configure, and maintain loaner equipment.
Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
Help seek out and implement ways to make all system and process more efficient
Above support may be for employees on-prem and/or remote workers
BA or BS degree from a 4-year college or university
Current IT support experience (Virtual IT Preference)
Previous on-site experience with direct end-user interaction
A high degree of technical aptitude and troubleshooting skills
Solid understanding of Microsoft technologies - Active Directory experience, including user/computer, user profile, and Group Policy Object management
A strong sense of customer service, attention to detail, and desire for organization
Ability to multitask and work in a team setting
Experience in a helpdesk or other service-oriented IT role a large plus
Scripting/automation experience with Powershell, VBScript, PHP, or Bash, a huge plus
Other traits we look for:
Excellent interpersonal and team building skills willingness to work as part of a large group
An easy-going attitude and strong sense of humor
A positive, people-oriented and energetic attitude
An analytical, creative, and innovative approach to solving problems
An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it.
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, dcor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, unbelievable prices on everything modern
Birch Lane, a collection of classic furnishings and timeless home dcor
Perigold, unparalleled access to the finest home dcor and furnishings
Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.