Virtual Clinical Educator

Ashfield Healthcare Houston , TX 77020

Posted 2 weeks ago

  • This position is National/Remote

Who we are:

At Ashfield - we support a global workforce delivering prescription support for our Pharmaceutical clients. We work with a large range of pharma companies helping to outsource their patient solution, medical affairs, and commercial centers surrounding their medical prescriptions while connecting to patients all over the nation and putting them first.

Who you are:

A person who is patient centric, comfortable with technology, and ready for a regular working schedule. You love to gather information, connect with someone via phone, provide help and guidance, but also maintain boundaries of professionalism and good care whether it be identified patients, caregivers, healthcare professionals or their staff within designated disease states or primary care. Also, you consider yourself someone who understands that accurate information will help promote good patient care for adverse events, for a wide range of specialty, primary and rare disease medications.

Our values are partnership, ingenuity, quality, expertise, and energy which are qualities you embody as a licensed healthcare communicator or virtual clinical educator.

What you'll be doing:

  • Providing in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company

  • Developing and strengthen relationships with key customers

  • Providing therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique

  • Presenting virtual educational programs to Healthcare Professionals/ Patients/ Caregivers or other identified customers in accordance with client procedures

  • Conducting outbound medication adherence support to patients and or caregivers

  • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease

  • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment

  • Maintaining excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable

  • Using approved materials provided by Ashfield or by the client, without changing, copying or distributing the materials

  • Attending and complete all training courses and related competency assessments that Ashfield requires, to an appropriate standard and within a specified timeframe

  • Constantly considering new and innovative approaches that potentially develop new partnership opportunities

  • Completing all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting

  • Maintaining all company equipment and materials in accordance with company instructions

  • 24/7 coverage, supplied with a pager for off hours

What you need to have:

  • Current US healthcare professional license

  • Associates Degree/Bachelors/BSN or equivalent work related experience

  • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice

  • Comfort with technology and typing while speaking

  • Organization

  • A self-starter with high personal motivation

  • Ability to manage multiple tasks

What's in it for you:

  • Remote work and flexible hours

  • No on call - say goodbye to 3am call ins!

  • Vacation and sick time

  • Matching 401K

  • A Global organization that puts patients first

  • No uniform - wear what's comfortable from your home

  • Technology provisions such as laptop, headset, and monitors

  • No weekends!

Equal Employment Opportunity

Ashfield Healthcare, LLC is committed to Equal Employment Opportunity. It is the policy of the Company to encourage and support equal employment opportunity for all associates and applicants without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical or mental disability, medical condition, marital status, political affiliation, sexual orientation, individual genetic information, disabled veteran or Vietnam Era Veteran Status.

Americans with Disabilities Act

Applicants as well as employees who are, or become, disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

About Ashfield:

Ashfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield, visit us at:

Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.

We appreciate your interest in Ashfield. Only qualified candidates will be considered.

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Virtual Clinical Educator

Ashfield Healthcare