VIP Services Supervisor

Live Nation Entertainment INC Maryland Heights , MO 63043

Posted 2 months ago

Job Summary:

Title: VIP Guest Services Supervisor - VIP Gate & VIP Club

Role Type: Part-Time Seasonal

Workday Job Profile: 005366


Who are we?

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

The Ticket Taking Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the ticket taking staff within the venue. Duties may also include management functions.

Job Functions:

  • Direct and supervise ticket taking staff and other employees performing similar services as directed,

  • Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.

  • On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Assist with managing breaks.

  • Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

  • Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

  • Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

  • Oversee productivity and work assignments of the ticket taking staff and communicate with the management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.

Qualifications:

  • High School Diploma or equivalent

  • Familiar with Microsoft Office Suite

  • Attention to detail, quality and accuracy

  • Strong relationship building and communication skills

  • Ability to work independently

  • Excellent verbal and written communication skills

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.


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VIP Services Supervisor

Live Nation Entertainment INC