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VIP Services Coordinator - Diamond Lounge

Expired Job

Caesars Entertainment Corporation Council Bluffs , IA 51501

Posted 3 months ago

Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Caesars also owns the World Series of Poker and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.

Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Job Description:

  • Responsible for providing excellent guest service to our guests by answering customer calls through telephone switchboard; selling and booking hotel, VIP, and special events reservations and direct mail offers; and through comp limits, special services/amenities available, and special targeted player events.

  • Approves and issues limited complimentaries to mid to high end rated players based on established theoretical guidelines including rooms, restaurants, transportation, special events and shows.

  • Establishes and maintains positive customer contact at the VIP Lounge, handles difficult customer interactions, and directs mid to high end customer disputes to the proper host.

  • Coordinates RSVP responses for mid to high end customer special events and necessary accommodations.

  • Able to form positive relationships with guests to communicate player worth and amenity information.

  • Maintains confidentiality of sensitive information at all times.

  • Performs all other related and compatible duties as assigned.

  • Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same.

  • Adheres to all regulatory, departmental and company policies.

  • 1 year casino and/or hotel experience in a guest services area or equivalent.

  • Basic keyboarding skills required.

  • Knowledge of player tracking systems (CMS/LMS/WINet/PCS and other databases), Word and Excel preferred.

  • Must possess excellent customer service skills.

  • Good oral and written communication skills, must be fluent and literate in English, bilingual experience preferred.

  • Ability to respond calmly and make rational decisions when required.

  • Physically mobile with reasonable accommodations to maneuver around work areas with the ability to push, pull, reach, bend, twist, stoop and stack.

  • Able to be on feet for entire shift.

  • Successful or better performance against Performance Appraisal Standards.

  • Teamwork ability to work collaboratively within the outlet for effective day to day operations.

  • Compliance with all regulatory, governmental, and safety requirements.

  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

  • Knowledge of and compliance with department, property and company policies and procedures.

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VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Caesars Entertainment Corporation is the world's mostgeographically diversified casino-entertainment company. Since its beginning inReno, Nevada, more than 75 years ago, Caesars has grown through development ofnew resorts, expansions and acquisitions, and now operates casinos on fourcontinents. The company's resorts operate primarily under the Harrah's, Caesarsand Horseshoe brand names. Caesars also owns the World Series of Poker and theLondon Clubs International family of casinos. Caesars Entertainment is focusedon building loyalty and value with its guests through a unique combination ofgreat service, excellent products, unsurpassed distribution, operationalexcellence and technology leadership. Caesars is committed to environmentalsustainability and energy conservation and recognizes the importance of being aresponsible steward of the environment. Employees of the Caesars family of resort casinos are drivenby our Mission, Vision, and Values. We take great pride in living our valuesIntegrity, Service with Passion, Celebrating Success, Diversity, CaringCulture, and Rigor every day. Our mission "We inspire grown-ups to play" fuelsour passion for an exciting guest experience and a rewarding career. If youhave the desire to create memorable experiences, personalize rewards anddelight every guest, every team member every time, we invite you to explore ourdynamic yet unique career opportunities. JobDescription: * Responsible for providing excellent guest service to ourguests by answering customer calls through telephone switchboard; selling andbooking hotel, VIP, and special events reservations and direct mail offers; andthrough comp limits, special services/amenities available, and special targetedplayer events. * Approves and issues limited complimentaries to mid to highend rated players based on established theoretical guidelines including rooms,restaurants, transportation, special events and shows. * Establishes and maintains positive customer contact at theVIP Lounge, handles difficult customer interactions, and directs mid to highend customer disputes to the proper host. * Coordinates RSVP responses for mid to high end customerspecial events and necessary accommodations. * Able to form positive relationships with guests tocommunicate player worth and amenity information. * Maintains confidentiality of sensitive information at alltimes. * Performs all other related and compatible duties asassigned. * Acts as a role model and always presents oneself as acredit to Harrah's and encourages others to do the same. * Adheres to all regulatory, departmental and companypolicies. * 1 year casino and/or hotel experience in aguest services area or equivalent. * Basic keyboarding skills required. * Knowledge of player tracking systems (CMS/LMS/WINet/PCS andother databases), Word and Excel preferred. * Must possess excellent customer service skills. * Good oral and written communication skills, must be fluentand literate in English, bilingual experience preferred. * Ability to respond calmly and make rational decisions whenrequired. * Physically mobile with reasonable accommodations tomaneuver around work areas with the ability to push, pull, reach, bend, twist,stoop and stack. * Able to be on feet for entire shift. * Successful or better performance against PerformanceAppraisal Standards. * Teamwork – ability to work collaboratively within theoutlet for effective day to day operations. * Compliance with all regulatory, governmental, and safetyrequirements. * Ability to meet deadlines and effectively manage multiplepriorities in a demanding work environment. * Knowledge of and compliance with department, property andcompany policies and procedures. Caesars Entertainment Corporation Council Bluffs IA

VIP Services Coordinator - Diamond Lounge

Expired Job

Caesars Entertainment Corporation