VIP Services Agent

Westgate Resorts Celebration , FL 34747

Posted 2 months ago



Make dining and other reservations for guest, and obtain tickets for events.

Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

Make travel arrangements for sightseeing and other tours.

Receive, store, and deliver luggage and mail.

Perform office duties on a temporary basis when needed.

Pick up and deliver items, or run errands for guests.

Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.

Arrange for the replacement of items lost by travelers.

Arrange for interpreters or translators when patrons require such services.

Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.

Getting Information

  • Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public

  • Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates

  • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization

  • Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Making Decisions and Solving Problems

  • Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships

  • Developing constructive and cooperative working relationships with others, and maintaining them over time.

Judging the Qualities of Things, Services, or People

  • Assessing the value, importance, or quality of things or people.


No Supervisory Responsibilities


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special purpose telephones Multi-line telephones

Desktop Computer

Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation Actively looking for ways to help people.

Social Perceptiveness Being aware of others reactions and understanding why they react as they do.

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management Managing ones own time and the time of others.

Writing Communicating effectively in writing as appropriate for the needs of the audience.

Instructing Teaching others how to do something.


Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Clerical Knowledge of administrative and clerical procedures and systems such as Microsoft word, excel, power point, and outlook.

Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.


English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.



Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Written Comprehension The ability to read and understand information and ideas presented in writing.



The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
VIP Concierge

Diamond Resorts Corporation

Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 JOB SUMMARY Under general direction, the VIP Concierge provides vacation counselors with qualified prospects for vacation ownership presentations and provides general concierge services for all members, owners and guests by offering area information and booking activities. ESSENTIAL JOB FUNCTIONS * Book qualified prospects for vacation ownership presentations or alternate marketing options. * Maintain the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment. * Provide a specialized check-in experience, and possibly, escort guest to unit, as defined by role. * Learn and deliver branded and scripted marketing pitch. * Collect deposits for vacation ownership presentations booked. * Book and sell area activities for on-site guests according to business needs and as directed by management. * Provide guests with site and area information upon request. * Be familiar with all company programs, systems and resorts. * Remain current on all area attractions and dining options. * Know your home resort and all of the amenities that it offers to members, owners, and guests. * Report all negative guest experiences to the In House Marketing Manager. * Participate in a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management. * Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property. * Responsible for covering a variety of shifts according to business needs, including VIP Concierge, Pre-Arrival, Lobby Ambassador/Greeter and desk Concierge. * Responsible for attending all In-House, regional, and staff meetings and trainings, as requested by management. * Perform accurate accounting and reporting of all shift(s) details as directed by manager. * Responsible for completing all required Company trainings and Compliance courses as assigned. * Adhere to Company standards and maintains compliance with all policies and procedures. * Perform other related duties as assigned. EDUCATION * High School Diploma or equivalent. EXPERIENCE * No prior experience or training required. * No supervisory experience required. SUPERVISORY RESPONSIBILITIES * This position does not include supervisory responsibilities. LICENSE & CERTIFICATIONS * This position does not require licenses and certifications. SKILLS & ABILITIES This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices. This position must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: * Make appropriate job decisions by following standard department policies and practices. * Ability to work as part of a team and/or independently with minimal supervision. * Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management. * Computer proficiency in Microsoft Word, Excel and Outlook. * Understand how to implement business strategies that are directed by management. * Ability to interpret policies, procedures and manuals. * Excellent customer service skills. * Excellent time management skills, including the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to frequent changes. * Ability to recognize an emergency situation and take appropriate action. * Able to establish and maintain cooperative working relationships with internal and external customers. * Ability to interpret and create spreadsheets. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes. * Ability to speak competently and confidently in a public setting. * Able to effectively perform job duties with frequent interruptions and/or distractions. * Accurate cash handling skills (the ability to count currency, make and count back change). '154780 Diamond Resorts Corporation Celebration FL

VIP Services Agent

Westgate Resorts