VIP Services Agent

Westgate Resorts Celebration , FL 34747

Posted 2 months ago

SUMMARY

DUTIES

Make dining and other reservations for guest, and obtain tickets for events.

Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

Make travel arrangements for sightseeing and other tours.

Receive, store, and deliver luggage and mail.

Perform office duties on a temporary basis when needed.

Pick up and deliver items, or run errands for guests.

Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.

Arrange for the replacement of items lost by travelers.

Arrange for interpreters or translators when patrons require such services.

Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.

Getting Information

  • Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public

  • Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Supervisors, Peers, or Subordinates

  • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization

  • Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Making Decisions and Solving Problems

  • Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships

  • Developing constructive and cooperative working relationships with others, and maintaining them over time.

Judging the Qualities of Things, Services, or People

  • Assessing the value, importance, or quality of things or people.

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special purpose telephones Multi-line telephones

Desktop Computer

Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation Actively looking for ways to help people.

Social Perceptiveness Being aware of others reactions and understanding why they react as they do.

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management Managing ones own time and the time of others.

Writing Communicating effectively in writing as appropriate for the needs of the audience.

Instructing Teaching others how to do something.

EDUCATION and/or EXPERIENCE

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Clerical Knowledge of administrative and clerical procedures and systems such as Microsoft word, excel, power point, and outlook.

Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

LANGUAGE SKILLS

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

MATHEMATICAL SKILLS

REASONING ABILITIES

Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Written Comprehension The ability to read and understand information and ideas presented in writing.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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VIP Services Agent

Westgate Resorts