Make dining and other reservations for guest, and obtain tickets for events.
Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
Make travel arrangements for sightseeing and other tours.
Receive, store, and deliver luggage and mail.
Perform office duties on a temporary basis when needed.
Pick up and deliver items, or run errands for guests.
Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
Arrange for the replacement of items lost by travelers.
Arrange for interpreters or translators when patrons require such services.
Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.
Performing for or Working Directly with the Public
Communicating with Supervisors, Peers, or Subordinates
Communicating with Persons Outside Organization
Making Decisions and Solving Problems
Establishing and Maintaining Interpersonal Relationships
Judging the Qualities of Things, Services, or People
No Supervisory Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Special purpose telephones Multi-line telephones
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others reactions and understanding why they react as they do.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management Managing ones own time and the time of others.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Instructing Teaching others how to do something.
EDUCATION and/or EXPERIENCE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Clerical Knowledge of administrative and clerical procedures and systems such as Microsoft word, excel, power point, and outlook.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension The ability to read and understand information and ideas presented in writing.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.