Caesars Entertainment Corporation Las Vegas , NV 89134
Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
It is the responsibility of the VIP Guest Services Representative to provide exceptional personalized service and ensure all guests needs are met in a prompt and efficient manner. A VIP Guest Services Representative will assist Diamond casino guests from the time they arrive at the property to the time they depart, ensuring the guests expectations are exceeded. They have the ability to know all hotel/casino facilities and services, special events, and local attractions. A VIP Guest Services Representative must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times. He/she must present a professional appearance that guests will find appealing and approachable. All duties are performed in accordance with departmental, practices and procedures, as well as within the framework and intent of Caesars Service standards.
ESSENTIAL JOB FUNCTIONS:
Check-in Diamond guests demonstrating VIP Service Standards and Assessment form requirements.
Greet guests as they enter in Diamond Registration, offer refreshments, engage in non-business related questions and expedite guest service processes.
Distribute mail and information noted in Lodging Management System as directed by the VIP Management.
Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.
Answer phones and assist with guest questions.
Provide concierge services for guests as requested and keep accurate logs of same.
Reservations may include but are not limited to: spa appointments, shows, golf, dinner.
Arrange transportation and maintain appropriate log.
Prepare VIP arrival list and block rooms as they become available.
Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.
Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
Coordinate and process Bill back requests with other hotel properties.
Maintain cleanliness of Diamond Registration area and report maintenance issues as they arise.
Assist with special projects when time permits. All other job duties as assigned.
Strong Interpersonal and communication skills.
Proficient in a second language would be beneficial.
Self-starter with strong problem solving ability
One year experience in front desk or guest service field;
6 months experience in basic computer knowledge;
Excellent oral and written communication in English
Must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement
Must be able to complete several tasks at once with accuracy
Must be able to stand for entire shift (an average 8 hour shift)
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Ability to perform reaching, stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.