VIP Lounge Representative - Part Time (Mgm National Harbor)

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a VIP Lounge Representative, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

STARTING RATE: $19.00/hour

THE DAY-TO-DAY:

• Answering Questions and Facilitating Reservations:

• Engage with patrons, addressing their queries and providing information about lounge amenities.

• Assist in making reservations for services like spa treatments, dining, or entertainment.

• Efficient VIP Check-In/Out Process:

• Streamline the check-in and check-out process for VIP guests.

• Ensure a seamless experience by coordinating with front desk staff and maintaining excellent communication with guests.

• Handling Guest Bills and Additional Charges:

• Collaborate with casino hosts to resolve any additional charges related to food, beverages, or show tickets.

• Verify the accuracy of charges and credits on guest bills.

• Cash Handling and Transaction Management:

• Collect payments from guests, handling both cash and credit transactions.

• Demonstrate responsibility in balancing cash and cash equivalents according to property procedures.

• Daily Opening Procedures:

• Prepare the VIP lounge for the day by following department standards.

• Assign rooms for arriving VIP guests.

• Daily Closing Procedures:

• Ensure all guest rooms are assigned and amenities are delivered.

• Retrieve prepared keys from the front desk.

• Run next day arrival reports.

• Forward phones to the appropriate channels.

• Securely lock the VIP lounge.

THE IDEAL CANDIDATE:

Education:

• High School Diploma or GED: A basic educational qualification is essential.

Experience:

• Minimum 1 Year of Guest Service, Front Desk, or Concierge Experience: Prior experience in customer service roles is valuable for understanding guest needs and providing exceptional service.

Software Proficiency:

• Experience with Opera Software: Familiarity with Opera, a popular property management system used in the hospitality industry, is advantageous.

Language Skills:

• Bilingual: Proficiency in at least two languages (in addition to English) is highly desirable. This skill facilitates effective communication with diverse guests.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!