Focus is on, but not limited to the following:
Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
Actively markets the venue through available social media outlets.
Is aware of the impact individual behavior will have on the venue as a whole, presents oneself as a public relations agent at all times.
Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
Constantly increasing knowledge of event and happenings inside of assigned hotel and sector of outreach as well as conventions, citywide conventions, and events.
Has the ability to effectively communicate table minimums and cover charge with potential customers in a positive manor.
Grows revenue by maximizing available space and upholding table minimums and cover charge at all times.
Develops a strong relationship with casino marketing department, generating incremental business inside of the venue.
Welcomes and entertains all customers to the venue professionally and courteously, according to the established venue sequence of service.
Works with a sense of urgency to anticipate customer needs. Work with the same degree of urgency to assist other team members when the opportunity arises.
Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management's instruction.
Communicates all relevant information to the service team, putting the service team in the best possible position to execute flawless service
Works with a high level of professionalism towards all customers, ensuring they will return to Hyde.
Communicates with management, hosts and service staff immediately to rectify any and all customer needs and requests.
A minimum of 1-year of experience in a high volume, service focused environment preferred.
Must possess an in depth working knowledge of social media marketing.
Self-motivated, constantly striving to improve knowledge of marketing, and VIP Services.
Possess the ability to work as part of a team.
Must exhibit a focused attention to detail, while working in a high-pressure environment.
Must be professional, organized and courteous at all times.
Must possess knowledge of basic math, including the ability to use a calculator.
Able to write and speak in a confident manor.
Must be able to maintain excellent customer service skills while maintaining high service standards in a stressful, constantly changing work environment.
Maintain a clean and safe working environment as outlined by the Southern Nevada Health District.
Must be fluent in the English language, both written and oral. Multilingual skills are a plus.
A Nevada gaming card, alcohol awareness card and a health card are required
Must be 21 years of age or older.
Must be able to work in a fast pace and high-volume environment in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights and dust and communicate during this time sometimes within a small area.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
Sbe Entertainment Group