VIP Host - Foundation Room - House Of Blues Cleveland

Live Nation, INC Cleveland , OH 44114

Posted 3 days ago

Job Summary:

The Role:

  • Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

  • Greet all guests promptly and courteously in a professional manner

  • Control the flow of guests coming into the restaurant and those who are waiting for a table

  • Hospitality zone

  • Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

  • Anticipate and respond to guest needs (guest satisfaction)

  • Direct guest to appropriate location to wait when on a wait

  • Estimate and quote accurate wait times for tables

  • Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

  • Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

  • Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

  • Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

  • Pick up guest lists for any special events.

  • Handle concert tickets and signature sheet.

  • Obtain Production sheet for current night

  • Obtain current member and spouse lists.

  • Check foundation membership card and photo ID

  • Adherent to HOB dress code policy of the foundation lounge

  • Hand out wrist band and /or opera box passes

  • Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

  • Knowledge of House of Blues related art, music, and history

  • Adhere to the HOB Hospitality Zone

Communicate with other support departments

  • Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

  • Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

  • Keep host area clean and organized throughout the shift (shift mechanics).

  • Keep floor in host area free of spills, food, trash or other obstacles

  • Polish and clean all entry door windows throughout the shift

  • Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

  • Maintain line of sight/atmosphere control by circulating through work area throughout shift

  • Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

  • Assist other employees and departments as needed (teamwork)

  • Adherence to standard operating procedures

  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

  • Appearance

  • Punctuality/Attendance

  • Attitude/Teamwork

  • Opening and Closing duties

  • Job Skills/Knowledge/Productivity

  • Adherence to Policy

  • Sanitation and Safety

  • Guest Satisfaction

  • Communications

Qualifications:

Required:

  • (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

  • High School Diploma Music Mall and Retail operations

  • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

  • Entry Knowledge of

  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

  • Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

  • Flexible Hours

Preferred:

  • Point of Sales knowledge, preferably MICROS

  • Previous experience handling VIP customers

  • Previous Customer Service/Host experience

  • Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

  • Working environment is fast-paced

  • Position requires extended periods of prolonged standing and working on your feet

  • Must be able to lift or move up to 25 lbs using proper lifting techniques

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VIP Host - Foundation Room - House Of Blues Cleveland

Live Nation, INC