VIP Casino Manager

Churchill Downs Incorporated Louisville , KY 40202

Posted 2 months ago

Job Summary The VIP Casino Manager will be responsible for creating and executing the VIP strategy for the BetAmerica interactive Casino.

He/she will proactively identify, acquire and retain high-value customers and focus on increasing VIP engagement and wagering activity. By building personal relationships and tailoring custom products and promotions with the VP Casino & VP Marketing, the VIP manager will be tasked with satisfying current VIPs, and identifying unsatisfied and lapsed VIP's, then reviving and retaining them.

Key Responsibilities

  • Formulate, initiate and manage the BetAmerica VIP Casino program

  • Initiate campaigns that will drive activity for high-net worth customers, ensure that they are generated in a timely manner, report and monitor results

  • Track, analyze and report VIP activity in comparison with agreed targets

  • Liaise with Acquisition and Retention teams to optimize VIP communications

  • Recommend compensations and bonuses for VIP players

  • Main point of contact for high-value clients. Create a unique casino gaming experience.

  • Make regular proactive calls and emails to build relationships and assess high-value player satisfaction levels

  • Answer & resolve escalated VIP customer queries/complaints (re: accounts, betting, VIP promos etc.)

  • Gather feedback and input from VIP players to improve product and service offering

  • Work with team to plan and execute events; entertain customers at local and national events

Skills/ Experience:

  • Excellent personal skills with at least 3-5 years working in a VIP role/team

  • Experience preferred in online gaming - Casino, Sports Betting, Poker or similar

  • A team player, who is happy to work both independently and part of a larger team

  • Strong communication and interpersonal skills

  • Understanding of New Jersey Online Casino market preferred

Essential: The applicant must be eligible to work in the United States & available to work in Louisville, KY.

Suitability: Ability to travel to meet & greet players, in and outside of typical office hours

Supervisory Responsibilities:
None initially, but may in future as the team grows

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VIP Casino Manager

Churchill Downs Incorporated