Violence Recovery Specialist II

Job Description

Violence Recovery Specialist II

The Urban Health Initiative Department is looking for a Violence Recovery Specialist II (Recovery Specialist II) for staffing the Violence Recovery Program (VRP), a hospital-based violence intervention program that provides support to victims of intentional violence and their families upon arrival at the UChicago Medicine Trauma Center and engages victims of intentional violence during admission and post-discharge to reduce risk of re-injury.

Job Summary

In this role, the Recovery Specialist II will:

• Engage families upon arrival and throughout patient care in the emergency department to provide crisis intervention and psychological first aid, facilitate clinical updates, patient visitations, death notification, viewing, and acute bereavement services

• Engage victims of violence while present at the UChicago Medicine and post-discharge (field engagement) to provide trauma psycho-education, assess re-injury risk and protective factors, and deliver appropriate intervention and/or provide community-based intervention referral, as appropriate

• Be culturally competent and able to gain trust of and build meaningful rapport with the client

• Patient and program documentation and data collection

• Collaborate with multidisciplinary team including trauma doctors, nurses, social work, patient safety and spiritual care to support families and patients in the emergency department

• Preference will be given to candidates that are familiar with the South Side of Chicago; geographic area surrounding UChicago Medicine.

You'll thrive in this position if you:

• Strengthen Collaboration - you put the organizations interests and customer needs ahead of your own. You identify and create effective working collaborations with others; establish good interpersonal relationships by helping people feel valued, appreciated, and offer support. You present sound reasons and recommendations that link to the needs of those impacted; obtain agreement to support ideas; leverage win-win solutions to ensure others take action.

• Create Value - you gathers insights into what creates value; promote ongoing evaluation of the patient and customer circumstances, expectations and needs. You determine the processes, systems and behaviors that directly impact how the patient and customer feel. You proactively improve, through one's role, the patient and customer experience; consistently positions the value of UCMC so the patient and customer recommend us to their family, friends and community.

• Demonstrate Emotional Intelligence - you identify issues, problems and opportunities; proactively recognize the need for improvement. You work with others to develop a sense of common purpose; understand different perspectives on issues; gathers and examines information available. You generate alternatives

• Create relevant options, including financial and resource implications, for addressing problems and opportunities. You select appropriate action

• Formulate clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. You commit to implementation and work with a sense of urgency and a bias for action to implement the decision.

• Communicate with Impact - you focus on the message of others, provide undivided attention, and defer judgment. You convey messages logically, simply, and with confidence. You check for understanding by asking questions, seeking clarity and responding accordingly.

Qualifications:

• High School Diploma or GED

• 1-2 years professional and/or internship experience in social service or mental health setting

• Passion for and dedication to working with community members

• Ability to work flexible hours, including nights (rarely needed), evenings, weekends and holidays

• Comfortable with workflow ambiguity and navigating a fast paced service environment

• Comfortable working across teams toward same overall goal of service

• Proactive attitude and able to work independently with minimal supervision at times

• Strong interpersonal and collaboration skills

• Culturally humble approach to serving socially vulnerable patients and families who have been affected by community violence

• Ability to emotionally handle high stress situations while maintaining composure and navigating multiple work related tasks

• Exceptional attention to detail, organizational skills, punctuality and record of reliability

• Proficiency in Microsoft Office Suite; comfortability with communications technology (cell phone, tablet, etc.)

• Valid Driver's License required.

Preferred

• Familiarity with and experience working in Chicago's Southside communities preferred;

• Data collection experience strongly preferred;

• EPIC experience preferred;

Other

• Must be comfortable speaking to patients

• While counseling and/or social work and/or clinical care experience is a benefit, the Recovery Specialist position does not require an advanced degree.