Credit Union ONE Of Michigan Ferndale , MI 48220
Posted 2 weeks ago
Enhances the member's experience by providing accurate, professional, and consistent service to all members with a focus on remarkable service, member satisfaction and retention. Knowledgeable across all retail products and services presenting the opportunity to identify additional member needs and referral opportunities. Exhibits a high comfort level and proficiency with technology devices and services and can effectively communicate with members through video channels in a professional yet engaging manner.
This position handles a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Identifies, troubleshoots, and resolves member service issues. Also backs-up the Contact Center and answers in-bound calls as directed by their manager.
Essential Duties:
but is not limited to deposits, withdrawals, loan payments, new accounts, problem resolution,
order debit card replacements, and other electronic services.
accounts and if needed refer to branch to finish account opening process, close
out applications due to suspected fraud and fund approved accounts.
Communicate with members about the status of their applications.
volume. Expected to answer in-bound calls four hours a week at a minimum.
respond to member questions, concerns throughout their shift when they are
not processing a transaction for a member.
online/mobile/ATM/shared branching services and sign up members to use these services.
technological offerings and the ability to educate and drive awareness of these channels to
members.
and features as well as all operational/systems issues related to offering, selling, and booking or
engaging in transactions for such products and services. Fully engaged and strong awareness of any
product promotions or other special offers or other communication that may go to membership.
relationship with members and offer additional appropriate credit union products/services including
convenient options that may fit their needs. This includes additional account relationships as well as
other products and services. Refer the member to the appropriate staff who provide that product or
service.
Able to prioritize work according to branch function/need/demand. Demonstrates the ability to
consistently exceed member services expectations while multi-tasking various work functions.
training. Willingly adapts to changes in work environment.
Minimum Requirements:
background in financial services, retail, or general sales. Educational experience, through in-house
training sessions, formal school or financial industry related curriculum, should be applicable to the
financial, retail, or sales industries.
assist members with tablets, mobile devices, interactive/virtual equipment, online banking, and
web-based products.
process to every member of Credit Union ONE.
Appearance Guidelines.
common sense to carry out instructions, read, analyze and interpret documents, understand
procedures, write correspondence and speak clearly to members and employees.
convenient related devices.
situations.
Hybrid position
Credit Union ONE offers a competitive benefit package for Full and Part time employees including medical, dental, and vision insurance. We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off. Our company adheres to all guidelines from government agencies, including the EEOC and respects religious or ADA exemptions/accommodations.
Company adheres to all guidelines from government agencies, including the EEOC and respects religious or ADA
Credit Union ONE Of Michigan