C
Video Teller
Communityamerica Credit Union Blue Springs , MO 64013
Posted 7 days ago
SummaryJob SummaryThe Video Teller provides support and service to new and existing Credit Union members using ITM digital video interactions. Provides a prompt and professional member experience while focusing on building and enhancing member relationships to foster financial peace of mind.Schedule: M-F from preferred shift time (8-5, 9-6, or 10-7) and rotating Saturdays from 10am-4pmDuties & ResponsibilitiesDuties and Responsibilities* Determine member needs and educate them on appropriate beneficial products and services. * Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security. * Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise. * Partner with internal and external departments to help resolve member inquires and issues to drive optimum resolutions. * Collaborate with internal departments to ensure the workflow or process is providing the best service to the members. * Identify inconsistencies in account activity and take action to prevent potential fraud. * Adhere to check hold processes and procedures. * Process cash, check and transfer transactions for member accounts accurately. * Adhere to Video Teller scorecard requirements by meeting minimum performance goals. * Advocate, promote and create honest and open communication throughout the credit union. * Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics. * With proven performance and expertise in the role, will have the opportunity to become a peer mentor taking on additional responsibilities of assisting with onboarding, training, and coaching new team members; as well as engaging in more complex member requests as needed.RequirementsEducation and Experience Requirements: * High School diploma or equivalent. * One (1) year of experience in a financial institution or customer service position.Required Knowledge, Skills and Abilities: * Ability to multi-task and adapt to change with systems, processes, and procedures. * Knowledge of or willing to develop sales techniques. * Knowledge of credit union services and products * Appropriately resolve conflicts and escalated issues * Ability to function and thrive in a production environment. * Ability to work effectively individually and within a team environment. * Ability to adhere to a daily schedule to meet the needs of our members. * Ability to resolve interpersonal conflict and miscommunications. * Knowledge of spreadsheet software and use word processing software. * Ability to maintain a high level of confidentiality. * Must be able to be bonded.Preferred Knowledge, Skills, and Abilities: * Associate or bachelor's degree. * Knowledge of credit union services and productsPhysical Requirements: * In this position, individual will be expected to lift up to 20 pounds from time to time. * Must be able to stoop, bend, reach or stand for extended periods of time. * Must be able to sit and use a computer for extended periods of time.
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