Video Surveillance Supervisor

Guardian Alarm Southfield , MI 48086

Posted 2 months ago

Video Surveillance Supervisors ensure the operational success of the Video Surveillance Analyst team and Guardian Alarm's customers. Video Surveillance Supervisors provide mentoring, promote accountability, and empowerment. This position requires a person who is highly motivated to continue to learn, train, and inquire in all areas within the company to be well rounded and versed in the different inquiries the customer may have.

Essential Functions:

  • Ensuring the team is knowledgeable and prepared to perform their jobs successfully

  • Implementation of new business and execution of all business requirements

  • Review alarm procedures and provide improvement opportunities to team

  • Coordinate center coverage to ensure appropriate staffing levels are met

  • Diagnose video and alarm system problems, notify and assist in issue resolution

Experience Required:

  • Security/alarm or emergency dispatch experience

  • Tactical analytical experience, preferably in an investigative or after-action review

  • 1-year contact service center experience

  • Process documentation abilities desired

  • Experience in coaching others through difficult or complex situations

Education Required:

  • High School Diploma or equivalent

  • Some secondary knowledge or equivalent experience preferred

Why work at Guardian Alarm?

Competitive Compensation -

Our compensation philosophy is based on pay for performance initiatives. Every employee's experience is considered based on the market value of the position. We offer annual reviews to our employees to ensure equitable market standards are maintained.

  • Coverage rich Medical, Dental, and Vision plans

  • Company-paid Life Insurance

  • Voluntary Employee and Spouse Life Insurance

  • Voluntary Disability Coverage

  • AFLAC Supplemental Coverage

  • Retirement Plan with company match

  • 8 Company-paid holidays

  • Competitive PTO Bank

  • Gym Membership benefit for eligible employees

  • Monthly Employee Appreciation Day

  • Monthly Employee Recognition Program

  • Annual Company Outing

Career Path -

Guardian engages in a hire to retire philosophy when it comes to our employees. Our highly skilled leadership team focuses on the individual's capabilities and ensures growth for each employee by gaining an understanding and helping map out the next steps of their career. Jobs are made for anyone; careers are made at Guardian Alarm.

GUARDIAN

Guardian is relentless in anticipating customers' needs and in delivering timely, high-quality products and services that drive customer loyalty and market leadership. We will create an environment, which is respectful to not only our customers, but also our employees, suppliers, and the communities that we serve. We will foster a culture of openness and fairness, which supports the innovation necessary to allow our employees to best meet our customers' expectations in the most efficient manner.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Video Surveillance Analyst

Guardian Alarm

Posted 2 weeks ago

VIEW JOBS 3/14/2020 12:00:00 AM 2020-06-12T00:00 The Video Surveillance Analyst is responsible for monitoring, responding and resolving 2-tier property alarms, using remote video in Guardian Alarm's Video Surveillance Response Center in Southfield, MI. Video Surveillance Analysts will process and interpret video images and supervisory alarm signals from customers ensuring timely, accurate response. Duties and Responsibilities: * Conduct video guard tours of client sites * Remote Video Monitoring using various CCTV platforms * Report and log all suspicious activity * Respond to emergency alarms and events * Diagnose technical issues * Dispatch authorities as instructed in client standard operating procedures * Analyze and complete video incident investigations Experience Required: * Security/Alarm or Emergency Dispatch Background * Video Surveillance Working Experience * Call Center Working Experience Education Required: * High School or related Why work at Guardian? Competitive Compensation: Our compensation philosophy is based on pay for performance initiatives. Every employee's experience is considered based on the market value of the position. We offer annual reviews to our employees to ensure equitable market standards are maintained. Rewards: * Guardian Alarm offers numerous incentives to our employees such as: * Coverage rich Medical, Dental, and Vision plans * Company-paid Life Insurance * Voluntary Employee and Spouse Life Insurance * Voluntary Disability Coverage * AFLAC Supplemental Coverage * Retirement Plan with company match * 8 Company Paid holidays * Competitive PTO Bank * Gym Membership benefit for eligible employees * Monthly Employee Appreciation Day * Monthly Employee Recognition Program * Annual Company Outing Career Path: Guardian engages in a hire to retire philosophy when it comes to our employees. Our highly skilled leadership team focuses on the individual's capabilities and ensures growth for each employee by gaining an understanding and helping map out the next steps of their career. Jobs are made for anyone; careers are made at Guardian Alarm. GUARDIAN Guardian is relentless in anticipating customers' needs and in delivering timely, high-quality products and services that drive customer loyalty and market leadership. We will create an environment, which is respectful to not only our customers, but also our employees, suppliers, and the communities that we serve. We will foster a culture of openness and fairness, which supports the innovation necessary to allow our employees to best meet our customers' expectations in the most efficient manner. Guardian Alarm Southfield MI

Video Surveillance Supervisor

Guardian Alarm